Walking distance from MRT/ shuttle bus provided! Work with a leading organization in a fun project! Young, fun & vibrant culture! Fresh graduates with no experience welcomed! Work with friends – multiple vacancies available! *Full-time and Part-time roles available* Location: Buona Vista/ Kallang/ Outram Park/ Boon Lay/ Sembawang/ Tampines Salary: $1000-$1600/ month Working hours: Office hours, 5 day work week Benefits: KPI Incentive (up to $200) + Punctuality Incentive (up to $40) + leave/ medical benefits Responsibilities: Provide prompt resolution to customers' enquiries and complaints via phone calls or emails Log all user requests into the system Escalate complex enquiries to senior officers/ team leaders Work together as a team on ad-hoc initiatives and projects Requirements: Min. N/ O Level Must be able to commit for 3-6 months Prior experience in customer service preferred Only Singaporeans and PR need apply Please send your resume in WORD format by clicking the apply button below or contact Melissa Loh on +65 6701 1507 for a confidential discussion. Please note that only short-listed candidates will be contacted.CEI Reg. Number R1875183 (Melissa Loh Tze Min).
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases