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Chart Retrieval Specialist

Keywords / Skills : Chart Retrieval Specialist, call center setting, , call center

1 - 4 years
Posted: 2019-09-24

Customer Service/Call Centre/BPO
Other Customer Service
Posted On
24th Sep 2019
Job Ref code
Job Description
Job Description :
  • Ability to provide problem resolution and deal with irate customers
  • Ability to work under stress and adapt to change
  • Must be flexible as schedule changes may occur due to call volume and/or staff
  • Must be upbeat, self-motivated, energetic and detail oriented with the ability to schedule own assigned office
  • Must be computer literate with ability to work within multiple web/windows-based systems and type minimum 30WPM
  • Experience with Adobe Acrobat is helpful but not required
  • Working knowledge of Microsoft Excel (ability to sort and add text to cells)
  • Ability to respond to clients objections and effectively schedule the receipt of medical records
  • Ability to give full presentation over the telephone and provide offices with all required information
  • Ability to balance productivity for required phone contacts and complete required administrative work (i.e. manual faxes, requests for mail labels for medical offices, documenting and returned voicemails/e-mails)
  • Ability to acknowledge and respect confidential information
  • Ability to prioritize tasks based upon project objective goals for completion

  • Bachelors Degree, preferred; or at least 2 year college degree or level, required
  • At least 1 year of work experience in call center setting, preferred
  • Healthcare experience preferred but not required

About Company

MicroSourcing is one of the leading offshoring and outsourcing solutions providers in the Philippines. Voted Best Non-voice Excellence Company of the Year in 2014, we are not your average BPO. We cater to foreign companies who operate in a wide variety of industries from all over the world. Therefore, you have the opportunity to do what you love and grow your career. Our offices are located at Eastwood City, Mall of Asia Complex, Bonifacio Global City, Ortigas Center, and Cebu IT Park, all easily accessible no matter where you live. Join our growing family and be part of an international and collaborative working environment. Visit and apply at one of our Career Hubs, Monday-Friday, 9AM-5PM with your updated resume and a valid ID: Eastwood Career Hub - 6th Floor, 1880 Building, Eastwood City Cyberpark, Bagumbayan, Quezon City | Ortigas Career Hub - 32nd Floor, Cyberscape Beta Building, Topaz Road, Ortigas Center, Pasig City | MOA Complex Career Hub - Ground Floor, TwoE-com Center, Mall of Asia Complex, Pasay City |
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