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Client Services Administrator

Keywords / Skills : Client Services Administrator, Client Services, Client Servicing, Client relationship, Administrator, Install, configure, test, maintain, monitor, , troubleshoot

Posted: 2019-08-01

Industry
Recruitment/Staffing/RPO
Function
IT
Role
Customer Service Executive
Education
Certification
Professional qualification
Posted On
1st Aug 2019
Job Ref code
8361
Job Description

Responsibilities:
  • Work with end-users to identify and deliver required PC service levels.
  • Liaise with, and provide training and support to, end users and staff on computer operation and other issues.
  • Install, configure, test, maintain, monitor, and troubleshoot end-user workstation hardware, networked peripheral devices, and networking hardware products.
  • Where required, install, configure, test, maintain, monitor, and troubleshoot associated end-user workstation software and networking software products.
  • Perform on-site analysis, diagnosis, and resolution of complex PC problems for a variety of end-users, and recommend and implement corrective hardware solutions, including off-site repair as needed.
  • Receive and respond to incoming calls, pages, and/or e-mails regarding PC and/or hardware problems.
  • Maintain an inventory of all monitors, keyboards, hard drives, modems, printers, scanners, and other peripheral equipment.
  • Work remotely to cover one or more assigned support sites.
  • May require after-hours support for IT-related needs.
  • Ensure adherence to policies, procedures and best practices defined and governed by the Client Services functional tower.
  • Collaborate with the functional towers for incident escalation, resolution and problem management.
  • Other various duties or responsibilities as assigned.


Qualifications:
  • Bachelors degree in Computer Science, IT, Computer Engineering and any Computer-related courses
  • 1-3 years of IT work experience, preferably in the manufacturing industry
  • A + Certification is a plus
  • Ability to effectively execute tasks in a high-volume environment
  • Builds and manages relationships internally and externally
  • Able to work both independently and in a team-oriented, collaborative environment
  • Is optimistic with a can-do attitude
  • Is honest, genuine and transparent
  • Strong written and oral communication skills
  • Strong interpersonal skills, understands customers and their needs
  • Is fair and ethical toward others in all interactions
  • Customer service skill is an asset
  • Willing to work on a night shift
  • Amenable to work in Ayala Business Park (Cebu)


About Company

Our client is an independent business to business service provider within a corporation.
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