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Cloud Customer Incident Engineers - Oracle Cloud Infrastructure

Keywords / Skills : Infrastructure, Cloud, Cloud Computing, SAAS

8 - 13 years
Posted: 2018-10-16

Nationality
Singapore (Candidates authorized to work in the above mention countries are also eligible to apply)
Industry
IT/ Computers - Software
Function
IT
Role
Other Information Technology
Education
Bachelors
Degree
Masters
Post Graduate
Posted On
16th Oct 2018
Job Description
Do you like being part of a high-functioning team, learning new things and have a passion for all things cloudy? Do you want to be an integral part of transforming the Internet landscape? If you want to work in a forward thinking environment and experience rocket ship growth and career advancement, this is the perfect fit!

https://cloud.oracle.com/cloud-infrastructure

Job description

The Oracle Cloud Infrastructure team is building a new technology organization. This new entity is being constructed with an entrepreneurial spirit that promotes an energetic and creative environment. We are unencumbered and will need your contribution to make it a world class engineering center with the laser focus on excellence.

Oracle’s extensive enterprise customer base is looking for rock solid cloud solutions that provide the same reliability and effectiveness that they have come to expect from Oracle. As a trusted Enterprise vendor, Oracle is in the early stages to provide highly cost effective compute, storage, & PaaS Cloud solutions to its customer base.

We are specifically looking for a Team of Engineers to join the Oracle Cloud Infrastructure group. You will be responsible for assisting customers to troubleshoot and resolve issues they face while using our Cloud services. You will take an active role in the definition and evolution of standard practices and procedures. Work is non-routine and very complex, involving the application of advanced technical/business skills in area of specialization.

Job Responsibilities

*Have a data-driven mindset/passion

*Work as part of our extended support team in a startup atmosphere, doing whatever it takes to exceed customer expectations.

*Focus on operations/incidents & issues.

*Document key learnings and other relevant details as part of the support you provide.

*Continually improve skills through work experience and training

Job Requirements

* Bachelor’s degree, in Computer Science, MIS or related field

* 4+ years’ experience in Infrastructure or related field

* Customer obsession, passion for delighting customers

* Strong understanding of cloud concepts and platforms

* Experience in cloud operations, NOC or similar is preferred

* Proven ability to quickly learn new technical domains and train others

* Excellent written communication skills

* Maturity, judgment, negotiation/influence skills, analytical skills, and leadership skills



About Company

Oracle Corporation is the world's leading supplier of software for information management and the world's second largest independent software company. With annual revenues of more than $10.0 billion, the company offers its database, tools and application products, along with related consulting, education and support services, in more than 145 countries around the world.


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