The Government Infrastructure Group (GIG) is responsible for providing the ICT Infrastructure where the whole government will rely on for its digitalization effort and smart nation initiatives. The infrastructure layer covers the data centres, networks, cloud and endpoints. The modernization of the infrastructure and related services are underway and further efforts will be required to drive the adoption of advanced technologies to bring greater value to the country. If you are someone with strong cloud background and passionate about technology, looking for opportunities to work with a team of practitioners and leading industry experts, we welcome you to join GIG. As a Cloud Infrastructure Automation Architect/Engineer, you will be tasked to lead, develop and deploy automated infrastructure solution to manage cloud applications and infrastructure solutions/services. You will manage and maintain cloud operation processes and services using automation and orchestration solutions to support production and development in the cloud. Coupled with the knowledge of ITIL processes, you will manage the cloud workloads and services to ensure effective and efficient running of the day to day cloud operation. Your work will help to enable the Government to leverage on the commercial cloud for the deployment and operation of digital services. What to Expect:
Serve as the deep Subject Matter Expert (SME) in the management of cloud operation and solutions which includes multi/hybrid cloud design and implementation.
Constantly explore new solutions and technologies, integrate learning and recommendations into the development process for cloud automation and operation.
Provide advisory on development process pertaining to application/software/product life cycle and management especially for DevOps.
Design CI/CD to deploy application or services to the cloud.
Research and propose solutions and services that can assist and enhance the management of cloud operation used by the Government.
Review implementation strategy/approach for cloud operation so as to validate and ensure all environment are operated efficiently.
Assist in the development, deploy and debug of cloud based application.
Resolve automation and development operations issues to maintain service availability and improve service levels.
Evaluate and implement Cloud automation and operations Change Requests
Demonstrate good expertise in all major Cloud Service Providers’ products.
Able to develop infrastructure as code.
Develop infrastructure as codes for operation management
How to Succeed:
Bachelor in Computer Science, Electrical/Computer Engineer, Information Technology or related discipline.
Has minimally 8 years’ experience in designing/implementation/consulting of large-scale enterprise applications and solutions especially cloud based projects.
Hands on development/programming experience using Python, Shell scripts, Node.js or similar.
The candidate should have attained professional certifications in the following areas with at least 5 years of implementation experience in:
Possess hands-on experience and good technical skills with proven track records in the following areas:
Cloud infrastructure (IaaS/PaaS)
Orchestration and workflow solutions like vRealise Automation, AWS SWF, ServiceNow, etc.
Knowledge of DevOps techniques, CI/CD and Agile practices strongly preferred.
Strong working experience in configuration management and deployment solution/tools using AWS CloudFormation, Chef, Puppet or AWS OpsWork.
ITIL, TOGAF and Service automation certification is an added advantage.
Good written and verbal communication and presentation skills, able to interact professionally with all levels of the organization.
The Government Technology Agency (GovTech) aims to transform the delivery of Government digital services by taking an "outside-in" view, putting citizens and businesses at the heart of everything we do. We also develop the Smart Nation infrastructure and applications, and facilitate collaboration with citizens and businesses to co-develop technologies. Join us as we support Singapore's vision of building a Smart Nation - a nation of possibilities empowered through info-communications technology and related engineering.
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases