Eames Consulting Group is a provider of Executive Recruitment Solutions to the Insurance, Banking and Professional Services markets, servicing clients in the UK, Europe and Asia. Our vision is to build a global recruitment business which is regarded as a leader in each of our carefully selected fields across each of our chosen geographies.
EA Registration Number. R1656500 Registered Company No. 201002573K. Registered Office: 9 Battery Road, # 26-02, Straits Trading Building, Singapore (049910).
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases