The Government Infrastructure Group (GIG) is responsible for providing the ICT Infrastructure where the whole government will rely on for its digitalization effort and smart nation initiatives. The infrastructure layer covers the data centres, networks, cloud and endpoints. The modernization of the infrastructure and related services are underway and further efforts will be required to drive the adoption of advanced technologies to bring greater value to the country.
If you are someone with strong cloud background and passionate about technology, looking for opportunities to work with a team of practitioners and leading industry experts, we welcome you to join GIG.
The Cloud Services Engineer is responsible for the conceptualization, design and delivery of secured network infrastructure and software-defined services and solutions for new whole-of-government initiatives. As the subject-matter-expert in cloud and software defined services, the Cloud Services Engineer will be expected to lead in the architecture and infrastructure planning; and the exploration of new technologies in order to meet the technology needs of the government.
What to Expect:
Serve as Subject Matter Expert (SME) in the area of design, deployment, operation and management of enterprise and cloud infrastructure
Manage the designated vendor(s) and IT contracts to ensure the designated vendor(s) meet contractual service deliveries for the setup of the enterprise, cloud and software defined services and infrastructure
Ensure processes and controls are put in place for effective management of the services delivery according to Service Level Agreements
Explore new solutions and technologies, integrate learning and recommendations into the development process
Perform analysis and testing functions in the evaluation of technology solutions to ensure short listed products meet requirements
Participate in the exploration of new technologies and proof-of-concepts
How to Succeed:
Candidate must possess at least a Bachelor’s degree in Electrical Engineering and/ or Computer Engineering/ Science, Information Technology or related discipline
Candidates should possess 5-8 years working experience in the infocomm industry with exposure to management, consultation, support and operations of sizable enterprise cloud and services infrastructure
Understand and preferably possess working experience in deploying and/ or managing enterprise and cloud network infrastructure
Understand and have experience in WAN & LAN, network based systems, software defined network & security infrastructure, security policy orchestration and network automation tools will be an added advantage
Possess professional certifications (Network, Security, Cloud, Virtualization) and knowledge of ITIL would be advantageous
Able to work independently and deliver results within specified deadlines
Proactive self-starter with an analytical and creative mind with demonstrated project management skills
Results and customer oriented with multi-tasking capabilities and possess good written, verbal and presentation skills
The Government Technology Agency (GovTech) aims to transform the delivery of Government digital services by taking an "outside-in" view, putting citizens and businesses at the heart of everything we do. We also develop the Smart Nation infrastructure and applications, and facilitate collaboration with citizens and businesses to co-develop technologies. Join us as we support Singapore's vision of building a Smart Nation - a nation of possibilities empowered through info-communications technology and related engineering.
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases