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“To disrupt the traditional consulting model, we re-innovated the Business Technology Consulting model, using our Value Innovation. Our Clients find in us an alternative that allows them transparency & flexibility in execution which delivers great value at optimal cost.”

Command Centre Engineer


Job Description

Job Summary 

We are seeking a Command Centre Engineer to provide operational support to L1 & L2 teams within the Corporate Banking team. 

Mandatory Skill-set
  • Degree in Information Technology, Computer Engineering, Computer Science or Information System; 
  • At least 2 or more years of incident & problem management experience with ITIL process and people management; 
  • Able to work in shift rotation to support the business 24 X 7 including weekends and holidays; 
  • Understanding the SDLC promotion cycle; 
  • Experience in ITIL concepts and best practices; 
  • Dynamic individual with thirst to learn; 
  • Strong teamwork in order to complete tasks efficiently; 
  • Discipline and have eyes for detail; 
  • Effective communication skills. 
Desired Skill-set
  • Experience in application support role will be an advantage; 
  • Exposure to banking industry is a plus. 
Responsibilities
  • ​Provide 7 x 24 operational support to production support teams; 
  • Facilitate investigation of complex technical issues; 
  • Responsible for Incident Management and Reporting; 
  • Point of escalation for support staff or management; 
  • Review all daily activities and ensure completion of shift duties for each team and proper handover; 
  • Coordinate disaster recovery testing and audit and facilitate business/operations communication during critical issues; 
  • Consolidate and analyse management reports for presentation; 
  • Ensure full compliance to audit requirements, operational standards, procedures and best practices; 
  • Lead formal and informal Post Event Problem Reviews (PEPRs) with platform support teams; 
  • Ensures on-time communication to stakeholders on application issues and during critical times.
Should you be interested in this exciting opportunity, please send your resume at apply@sciente.com at the earliest. Confidentiality is assured and only short-listed candidates shall be notified.
Key Skill(S)
command centre,Production Support Engineer

Company Name

Sciente Consulting Pte. Ltd

Industry

Banking/ Financial Services

Function

IT

Role

Technical Support Engineer

Education

Bachelors/ Degree

Ref Code

4597

Posted On

12th Oct 2018

About Sciente Consulting
 
We are a team of self-driven consultants with dreams, uncompromising values and a purpose.

At Sciente Consulting, we have been working with large global multinational companies within banking, financial services and insurance industries to address their business and technology integration challenges.

With continued growth of over 10 years, we are led by diverse, passionate, professional and ethical leaders from IT industry with deep industry domain knowledge.

Every member of the team has an excellent track record in making a difference in the industry within a high performance environment. Our passion is to keep building a high performance & purposeful organisation with a difference. Doing the right things based on our core values, we are absolutely committed to deliver more than the commitment and faster than expected. Therefore, we make a real impact to our clients’ businesses and to make a difference to the community we live in.

Most importantly, the successful and profit making business sponsors social innovations and community services to achieve an objective and a purpose which are much larger than business.

To know more, please visit www.scienteconsulting.com


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