Responsible for all leasing functions, which may include reviewing and negotiating lease transactions and agreements. Oversees completion of all necessary paperwork and ensures proper customer service.
Responsible for the productivity and budgetary performance of the leasing operations department.
Develops and implements policies and procedures to improve efficiency and profitability of the department.
Requires a bachelor's degree or its equivalent with at least 7 years experience in the field or in a related area.
Familiar with a variety of the field's concepts, practices, and procedures. Relies on experience and judgment to plan and accomplish goals.
Performs a variety of complicated tasks.
A wide degree of creativity and latitude is expected. Leads and directs the work of others.
Typically reports to a senior manager or head of a unit/department
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases