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Consultant Managed Services (AMS)

Keywords / Skills : Support Engineer, Application Support, Support Analyst

1 - 7 years
Posted: 2019-06-03

Job Description

Functions as a key resource for customers and leads post-go-live support teams. Provides functional expertise, guidance, presentation, and instruction on SuccessFactors’ products to customers. Ensures successful support of the SuccessFactors' product.

Essential Functions

Functions as an individual contributor leading a product support team to support SuccessFactors products after implementation.

Gathers and analyzes the clients’ business requirements and objectives.

Creates and delivers high quality demonstrations and presentations.

Develops system configurations to conform to client specifications and best practices.

Adheres to software implementation standards and best practices.

Troubleshoots and provides resolution of system issues or defects, as assigned.

Completes internal tasks as assigned.

Assists with preparation of training materials to include teaching clients how to utilize the system.

Completes demonstration set ups.

Coaches junior consultants on customer work.

Ensures work is completed within agreed service levels

Prepares status updates, tracking time and expenses to ensure timely system implementation.

Completes continuing education activities to attain and maintain professional certifications.

Performs other duties as assigned.

Essential Functions (Continued)

Required Qualifications

1 year of Associate Consultant experience with detailed knowledge of business processes, technical documentation, and systems implementation.

Prior experience in functional or technical consulting role.

Bachelor Degree in Business, Human Resources, Computer Science, Information Systems, Education or equivalent experience in a related relevant field.

Professional SuccessFactors module certifications (ex. RCM, RMK, LMS, EC, WFA, etc.)

Desired Qualifications

Prior experience or knowledge of Human Resources and/or payroll.

Knowledge, Skills, and Abilities (KBAs)

Advanced understanding of HR functions and business processes.

Advanced knowledge of SuccessFactors product.

Ability to attentively listen and effectively communicate with clients in order to build relationships.

Ability to assess and assist clients with existing systems and optimize their solutions using existing knowledge of system functionality and best practice recommendations.

Ability to work collaboratively as part of a project team, deploying the features and functions of SuccessFactors products as outlined in the Statement of Work.

Ability to create and deliver presentations.

Ability to manage time and multiple projects with a high degree of attention to detail.

Knowledge, Skills, and Abilities (Continued)

Work Environment and Special Consideration

Works in a professional office and/or remote office environment.

Routinely uses standard office equipment such as laptops, monitor, phones, and headsets.

Skill Requirements

Typing/computer keyboard

Utilize computer software (specified above)

Retrieve and compile information

Maintain records/logs

Verify data and information

Organize and prioritize information/tasks

Operate office equipment

Advanced mathematical concepts (fractions, decimals, ratios, percentages, graphs)

Verbal communication

Written communication

Public speaking/group presentations

Research, analyze and interpret information

Investigate, evaluate, recommend action

Leadership and supervisory, managing people

Basic mathematical concepts (e.g. add, subtract)

Abstract mathematical concepts (interpolation, inference, frequency, reliability, formulas, equations, statistics)

Physical Requirements

Sitting for extended periods

Standing for extended periods

Extended periods viewing computer screen







Repetitive Motions

Lifting/carrying up to 20 pounds various items


Normal office environment


This description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by their supervisor.

About Company

Synchrony Global is a leading provider of cloud HR solutions and services, delivering innovative and transformational human resource management to local, regional and global organisations across the world.
Synchrony Global focuses on helping HR executives transform into a true strategic function of their organisation. Synchrony’s services optimise HR delivery through best practice cloud processes, innovative technology and robust, high quality operational services. Our delivery framework caters for the entire employee lifecycle, from attract to hire to retire.

We are focused on ensuring your most important assets, your people, are performing at their optimum. Our unique approach to HR delivery ensures that your people are aligned to your company's objectives, and our services and solutions ensure that you attract, align, nurture and grow your talent strategically.
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