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Contact Center Executive

Company Name Confidential

Keywords / Skills : Customer Service, Customer Support, Customer Support Executive, Customer Care Executive, Customer Care

0 - 5 years
Posted: 2019-05-24

Job Description
  • Provide the highest level of customer service to Premier Banking customers by handling calls in a prompt and professional manner. 
  • Instill customer confidence in HSBC and generate loyalty by striving to offer the first-contact resolution whenever possible. 
  • Take ownership by following-up and providing timely updates to customers when their inquiries are being directed to the appropriate department for resolution. 
  • Strive to deepen customers' relationship with HSBC by recommending customized solutions to customers through engagement and needs analysis. 
  • Enhance customers' experience with HSBC by introducing them to self-service banking channels that suit their needs. 
  • Serve as HSBC's brand ambassador by demonstrating professionalism, strong knowledge of products and services, and optimizes every opportunity to exceed customer expectations with each call. 
  • Ensure documentation and administrative work relating to each customer call is completed in an accurate and prompt manner. 
  • Meet all service standards and assigned targets at the individual and team levels.

Requirements
  • Open for Local and PR.
  • Fluency in English with excellent communication skills. 
  • Disciplined, mature and able to multi-task independently under pressure. 
  • Service-orientated with a strong interest in developing a customer-focused career. 
  • Able to work 24/7 rotating shifts 
  • Able to commit to 5 day work week inclusive of weekends. 
  • Pleasant personality and able to work effectively in a team. 
  • Prior customer service experience would be advantageous. 


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