An established company in Penang (Malaysia) is looking for content moderators to help with monitoring and filtering social media content. Candidates should preferably be native Japanese speakers. Key Responsibilities: Monitoring and filtering content on social media Ensure that content is accurately translated and suitable for viewers Other ad-hoc duties as assigned Requirements: Native Japanese speaker/ Extremely fluent in Japanese Preferably have lived, studied or worked in Japan before Good command of English No experience required, fresh graduates welcome to apply Please send your resume in WORD format by clicking the apply button below or contact Melissa Loh on +65 6701 1507 for a confidential discussion. Please note that only short-listed candidates will be contacted.CEI Reg. Number R1875183 (Melissa Loh Tze Min).
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases