Business Function DBS’ Private Banking offers a one-stop, full-service touch-point for total banking requirements and provides the highest level of personalised banking. We have a team of dedicated, experienced investment advisors who identify opportunities in the various asset classes and employ the best strategies and product vehicles to cater to each client’s needs. Coupled with partnerships within the DBS network and with global institutions, we strive to build long-term relationships with our Private Banking clients in Asia by providing them with high quality, timely and extensive wealth management, investment and financial solutions. Responsibilities
Advise Front Office on the onboarding requirement in accordance to Bank’s AML/KYC standards and regulatory requirement, and partner with Front Office to meet the requirement.
Review and corroborate KYC information submitted by RM, perform an independent review and risk rate customer in accordance to regulatory requirement as well as Group AML/CFT policy and procedures.
Follow up with Front Office (RM & ARM) and other stakeholders on KYC related matters and for escalated/prioritised cases.
Assess and ensure the relevance and completeness of KYC information supplied by Front Office and perform appropriate due diligence checks and information searches to comply with bank standards of client onboarding.
Highlight deficiencies, suspicious AML or other non-compliance issues to relevant parties and management.
Prepare reports for management reporting to facilitate relevant reviews and strengthen the control procedures and process.
Train the Front Office on client documentation and KYC related subjects.
Coach the junior team members and provide guidance in exception handling.
Involve in projects for new processes or industry initiatives, and internal / external audits.
Keep abreast of global AML/CFT developments that impact due diligence on wealth clients and ensure compliance with all other controls and processes.
Bachelor Degree with at least 2 years of working experience in KYC/AML areas, risk or controls functions, preferably in Private Banking.
Familiar with regulatory requirements pertaining to KYC / AML, e.g. MAS 626.
Certifications in AML such as Certified Anti Money Laundering Specialist (CAMS) or International Association Diploma in Anti Money Laundering would be an advantage.
Ability to be client centric while balancing business needs and controls.
Excellent interpersonal skills to manage relationships with Front Office stakeholders.
An efficient solutions provider with strong analytical and creative problem solving skills.
Apply Now We offer a competitive salary and benefits package and the professional advantages of a dynamic environment that supports your development and recognises your achievements.
DBS is a leading financial services group in Asia, with over 280 branches across 18 markets. Headquartered and listed in Singapore, DBS has a growing presence in the three key Asian axes of growth: Greater China, Southeast Asia and South Asia. The bank's capital position, as well as "AA-" and "Aa1" credit ratings, is among the highest in Asia-Pacific. DBS has been recognised for its leadership in the region, having been named âAsia's Best Bankâ by The Banker, a member of the Financial Times group, and âBest Bank in Asia-Pacificâ by Global Finance. The bank has also been named âSafest Bank in Asiaâ by Global Finance for seven consecutive years from 2009 to 2015.
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases