Group Technology and Operations (T&O) enables and empowers the bank with an efficient, nimble and resilient infrastructure through a strategic focus on productivity, quality & control, technology, people capability and innovation. In Group T&O, we manage the majority of the Bank's operational processes and inspire to delight our business partners through our multiple banking delivery channels. Responsibilities
Design and develop components that shape the experience of internal-facing web and mobile applications
Contribute to a design language system for employee experiences, helping define and evolve the UI framework
Articulate complex ideas and requirements through elegant front-end code
Work closely with designers, users, and stakeholders to generate product ideas or co-create solutions
Rapidly create prototypes to test new concepts
Work with cross functional teams for integration of the code with various frameworks and applications
1-2 years of experience developing products using front-end technologies
Expertise with web accessibility guidelines, and responsive/adaptive web design best practices
You obsessive over the details, caring deeply about things like grids and breakpoints
A good understanding of human-centered design (Bonus: worked as a UX/UI designer, or worked within a design team)
Understanding of common software development practices (Bonus: worked in an Agile environment)
You have an inquisitive and attentive mind, and enjoy learning new technologies
You’re a holistic thinker and consider multiple angles and perspectives when coding (i.e. compatibility and scalability across platforms and locations)
You can work collaboratively with stakeholders, users, and multi-disciplinary teams while holding and challenging strong points of view
Apply Now We offer a competitive salary and benefits package and the professional advantages of a dynamic environment that supports your development and recognises your achievements.
DBS is a leading financial services group in Asia, with over 280 branches across 18 markets. Headquartered and listed in Singapore, DBS has a growing presence in the three key Asian axes of growth: Greater China, Southeast Asia and South Asia. The bank's capital position, as well as "AA-" and "Aa1" credit ratings, is among the highest in Asia-Pacific. DBS has been recognised for its leadership in the region, having been named âAsia's Best Bankâ by The Banker, a member of the Financial Times group, and âBest Bank in Asia-Pacificâ by Global Finance. The bank has also been named âSafest Bank in Asiaâ by Global Finance for seven consecutive years from 2009 to 2015.
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases