Group Technology and Operations (T&O) enables and empowers the bank with an efficient, nimble and resilient infrastructure through a strategic focus on productivity, quality & control, technology, people capability and innovation. In Group T&O, we manage the majority of the Bank's operational processes and inspire to delight our business partners through our multiple banking delivery channels. Responsibilities
Collaborate and work with Engineering team to develop technical solutions, plans and configuration, in response to requirements from Business and Application teams. Deliver to the deployment team for execution.
Establish configuration standard and design guideline for Windows and system software, Citrix and Messaging covering availability, performance, resilience, monitoring, backup and recovery functional areas.
Provide technical assistance to development team and operation teams.
Troubleshoot and drive system recovery. Escalate problems with actual or potential major impact to problem and Incident management. Perform root cause analysis and ensure planned actions are carried out to prevent recurrence. Must be proactive and possess a sense of urgency during service recovery
Lead and control the delivery of both internal and outsource technical team of system administrators.
Ensure the supportability of the OS and system software. Plan and lead upgrade projects.
Review and approve change requests. Supervise execution for major change
Conduct performance analysis and tuning
Seek to improve productivity thru constant review and automation of system operation
Track and drive patch management for all middleware software. Track, plan and drive software upgrades to ensure continuous and up to date supportability.
Manage backup and recovery
Conduct asset tracking and management
Design and control access plans and matrix for infrastructure services and support personnel. Perform regular access review and validation.
Establish adequate monitoring to ensure efficient and reliable service delivery
Apply new technology and process to improve system supportability, recoverability, availability and performance.
Provide operational excellence and skills on OS and system software to support various project phases (requirement gathering, design, procurement, implementation and hand-over to operations).
Provide technical guidance and mentoring to help develop less experienced engineers.
Support audit and compliance activities.
Conduct capacity planning and performance management.
Develop the in-house tools and automations products to enhance productivity.
Minimum 5 years system support experience on Windows platform. Hands –on experience on Citrix and/or Exchange.
Worked in a leadership role for minimum 3 years.
Regional experience is preferred.
Possess good technical knowledge of Windows hardware, operating system, hardening of OS security and system services (volume manager, file system, NTP, DNS, clustering, SSH, remote anywhere, TSM, ITM etc).
Experience in troubleshoot and performance tuning of Windows, Citrix and AD.
Experience in implementing and operating Windows, Citrix, AD and clustering
Information security knowledge on banking institution is preferred.
Data communication and network knowledge of a Wintel server farm is recommended.
Experience in middleware and application execution in the x86 environment (both Windows and Linux) is an added advantage
Experience in Powershell, python (added advantage), PHP, MySQL is a must.
Apply Now We offer a competitive salary and benefits package and the professional advantages of a dynamic environment that supports your development and recognises your achievements.
DBS is a leading financial services group in Asia, with over 280 branches across 18 markets. Headquartered and listed in Singapore, DBS has a growing presence in the three key Asian axes of growth: Greater China, Southeast Asia and South Asia. The bank's capital position, as well as "AA-" and "Aa1" credit ratings, is among the highest in Asia-Pacific. DBS has been recognised for its leadership in the region, having been named âAsia's Best Bankâ by The Banker, a member of the Financial Times group, and âBest Bank in Asia-Pacificâ by Global Finance. The bank has also been named âSafest Bank in Asiaâ by Global Finance for seven consecutive years from 2009 to 2015.
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases