Communications Managercorresponds with employees and external stakeholders to keep them informed of company developments. They create strategies to increase employee awareness and to promote productivity. Externally, they communicate with the media and other interested parties to announce new products and discuss organizational changes in a way that attempts to maintain a positive image of the company.
Externally, the Communications Manager represents the organization to stakeholders, interested parties and the public.
He may serve as the company spokesperson to the media and the general public.
He develops the Corporate PR Plan and Calendar.
He develops and distributes materials that may promote the company, or explain/ convey the company's policies or position on issues.
He assists the Corporate Communications Head in managing PR Agencies.
Helps manage corporate crisis through:
Monitoring of News
Assessment of Issues & Recommendation of overall communication plan
Overseeing crisis meetings
Setting directions on action plans
Other duties may include issuing press releases, arranging interviews and compiling press kits.
Internally, He ensures that relevant information is shared with the PR Council.
Helps develop the Corporate Crisis Manual
Assists in the development and implementation of Crisis Training Program
He is aware of the changes and projects within the company.
He may be consulted for the following but not limited to:
Executive messages, presentations and internal memos
Development of print materials and branding strategies for the organization.
Direct marketing and public relations staff or provide communications coaching for employees.
Bachelor's Degree in Communications or any related field. Master's degree may be preferred.
A degree major in public relations or marketing may also be considered.
With at least 5 years of solid experience in corporate communications: employees and external stakeholders communication management, PR plan development, and media relations.
With at least 1 year experience in an FMCG or any relevant institutions (Energy, TelCo, Banking, etc.).
With excellent good oral, written, mass and interpersonal communication skills.
Leadership and problem solving skills are necessary for directing and overseeing projects.
Must also develop research and proofreading skills to ensure all materials are high-quality and accurate.
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases