An exciting opportunity has risen with our leading tech client (One of the world's best known brands) for Corporate Communications Reference Manager who is an entrepreneurial, strategic professional with a background in developing high-impact relationships with customers and industry influencers.
You will be responsible for increasing visibility, interactions and market awareness of tech products & solutions and communicate the value to customers.
This is a 12 months rolling contract role to join the exciting team based in Singapore Office.
WHAT it's about:
Contribute to the global overall influencer relations strategy, and develop programs and opportunities for increased investment and impact scaling of the customer advocacy program.
Engage with marketing, sales, product and executive teams, on a daily basis, regarding customer advocacy, Train internal teams on use of reference materials, processes, programs and strategy for customer assets.
Ensure a positive customer experience through day-to-day activities, and work as an advocate for our customers internally.
WHAT you'll need:
More than 4 years of related experience in corporate communications, digital marketing is required.
Expertise in collaborating with teams in communications, product management, sales, and field marketing.
Project Management skills involving the development of customer advocacy program strategy & execution is a must
Experience in identifying opportunities and building programs for global customers in amplifying the benefits of tech products & solutions
Background in developing high-impact relationships with customers and industry influencers.
WHY you'll want it:
This is a rare opportunity within one of the world's most exciting companies. Growth opportunities for the right individual.. are limitless!. You will work with extremely talented people in a close knit environment, you are excited at what you can bring to the table and I want to hear from you!
HOW to apply:
Xpand your job search in the right direction by applying via the links below. Alternatively, you can email Kapil Chadha on firstname.lastname@example.org for further discussions. (EA License No: 07C3147 , CEI No: R1102816)
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases