Global Transaction Services (GTS) comprises of Cash & Trade, Securities Services and Fiduciary Services. Responsibilities
This position will not only provide support in new business on-boarding and the administration of REIT and ETF clients but also include the other products offered by the Corporate Trust & Agency Team;
Administration and client servicing
Set up compliance checklists for the new REITs/trusts onboarded to track and document compliance of these REITs/trusts against provisions in the Trust Deed, Prospectus and Code on Collective Investment Schemes, etc;
Set up and maintain e-bibles in eStorage;
Approve adhoc expenses and capex which are not budgeted for and if they are consistent with the operations as well as sufficient revenue to absorb these expenditures;
Review distribution statements to ensure distribution policy stated in the prospectus has been adhered to;
Approve expenses and ensure that they are permissible expenses in accordance with the Deed, Prospectus and/or the Code on Collective Investment Schemes;
Review financial statements to ensure appropriate disclosures are made in compliance with applicable guidelines and accounting principles and disclosure required by the Code on Collective Investment Schemes;
Prepare and maintain compliance checklists for each of the new REITs/trusts on-boarded;
Check for and ensure compliance with provisions in the Trust Deed, Prospectus and/or the Code on Collective Investment Schemes;
Client servicing and management particularly at onboarding;
Preparing onboarding pack for REIT clients;
Drafting and ensuring that Operating Memorandums etc. are in place;
Tracking and monitoring of renewal of insurances, property titles and share certificates of the REIT.
Around 2-3 years of relevant experience;
Meticulous with paperwork and good organisational skills;
Ability to read financial statements;
Ability to multi task;
Good people and social skills
We offer a competitive salary and benefits package and the professional advantages of a dynamic environment that supports your development and recognises your achievements.
DBS is a leading financial services group in Asia, with over 280 branches across 18 markets. Headquartered and listed in Singapore, DBS has a growing presence in the three key Asian axes of growth: Greater China, Southeast Asia and South Asia. The bank's capital position, as well as "AA-" and "Aa1" credit ratings, is among the highest in Asia-Pacific. DBS has been recognised for its leadership in the region, having been named âAsia's Best Bankâ by The Banker, a member of the Financial Times group, and âBest Bank in Asia-Pacificâ by Global Finance. The bank has also been named âSafest Bank in Asiaâ by Global Finance for seven consecutive years from 2009 to 2015.
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases