Offices across the globe Renowned name Senior position in Jakarta About the company A heavy industry MNC is looking for a Country Managing Director to head their Indonesian office. *This role is based in Jakarta.* About the role You will be responsible for shaping and implementing the Local strategy. You will also manage processes within the company. You have to ensure that the company is complaint with the Regional business strategy and policies. You should also ensure cost and quality efficiency. About you You should have at least 15 years of experience and fluent in English (verbal and written). You are someone who has experience with people management and has good senior stakeholder management. You are able to formulate strategies and conceptualize ideas. *No sponsorships will be given for this role.* Please send your resume in WORD format by clicking the apply button below or contact Pearlyn Loke on +65 6701 1514 for a confidential discussion. Please note that only short-listed candidates will be contacted. CEI Reg. Number R1871910 (Loke Wai Peng, Pearlyn).
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases