One of the largest Japanese trading companies - listed in Japan. Office is located in CBD Area, Downtown. Be part of the action - Singapore office is the Regional HQ for APAC. The client is a Japanese MNC with presence across 15 countries and is listed as one of the largest trading and investment companies. In APAC region, the company focuses in trading Chemicals, Energy, Metals, Lifestyle, Machinery and Infrastructure. They are looking for a Credit Analyst reporting to the GM of Risk Management Department. Responsibilities: Evaluate risks based on in-depth analysis of financial and thorough understanding of the company's external trade counterparties Ensure that the approval process, standards of credit and country risk monitoring, conform to controls/procedures established by company. Continuously educate and communicate with relevant stakeholders. Requirements: A relevant degree in Finance, Accounting or Banking. Highly proficient in Microsoft office - Excel, Powerpoint and Word. Experienced in working in Japanese companies. Strong interpersonal skills - able to communicate and manage stakeholders. Please send your resume in WORD format by clicking the apply button below or contact Laura Tan on +65 6701 1508 for a confidential discussion. Please note that only short-listed candidates will be contacted. CEI Reg. Number R1221494 (Laura Tan Lin Hui).
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases