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Credit Operations Manager

Keywords / Skills : Credit Operations Manager

Posted: 2018-10-12

Banking, Insurance & Financial Services
Retail Branch Operations
Posted On
12th Oct 2018
Job Ref code
Job Description

  • Ownership of the credit approval process, overseeing the Credit Operations team, applying Credit Policy and providing the final decision on all customer loan applications.
  • Ownership of the Collections process, ensuring each distressed customer is handled in a consistent, fair manner by directing the team of collectors. Given the nature of trading relationships, all customers will at some point experience cash flow issues; it will be up to the manager to protect loan book by swiftly resolving such issues in a manner that works for both the company and the customer
  • Driving process improvement initiatives within operations, be they tech-supported or other. Must scale the processes quickly without loosening the protective control environment. Will be charged with overseeing scaling efforts, thinking outside the box to develop new, efficient ways of taking customers through the on-boarding journey
  • Building out a reporting pack for executive consumption, tracking all pertinent stages of the customer credit and Collections journeys to demonstrate how the company is evolving over time and continually identifying areas for development
  • P&L and budget responsibility. Will have full ownership of operations budgets and will be tasked with achieving the aforementioned scale in an economical way
  • Hiring and leading: build and lead operations team, empowered to achieve results

  • Individual, assertive thinker with 3y+ experience in an operational (preferably supply chain) role in the Philippines
  • Objective mindset with the ability to separate the facts of a case from external stakeholder narrative
  • Execution focused with excellent communication and interpersonal skills
  • Passionate for learning and will foster a test and learn framework to innovate and reinvent the optimal customer on-boarding flow
  • Very high attention to detail with strong numerical, analytical, and problem-solving skills
  • Process oriented with an entrepreneurial mindset to develop and implement scalable processes
  • Driven to transform economies through sustainable high-impact capital provision
  • Motivated by learning in high-growth environment

About Company

A Philippine-based financial technology lender that provides strong businesses with supply chain financing to meet larger client demands and improve bargaining position with trading partners.

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