Work for one of Australia's fastest growing companies - part of the AFR Fast Starters of 2017!
WHY BUILD YOUR CAREER AT SATELLITE OFFICE?
Highly competitive pay in first class facilities
High growth, Australian facing offshoring services provider
We are extremely client focused, committed to building a strong culture and focus on hiring candidates that have a strong work ethic, are personable and have strong communication skills
WHAT IS THE PURPOSE OF THIS ROLE?
Satellite Office is extremely client focused and committed to successful outcomes for everything we do. To achieve this, we recruit the very best staff, people who love what they do and want the opportunity to excel. We are committed to building a strong culture and focus on hiring candidates that have a strong work ethic, are personable and have strong communication skills.
WHAT WOULD THE HIRE BE RESPONSIBLE FOR?
Minimum weekly cash inflow targets required to meet our external obligations and all operational expenditure must be achieved over each period.
A detailed Aged Debtors Report must be produced weekly and as and when requested, with any potential risks and issues highlighted and bought to the attention of management.
Ensure any specific credit approval instructions including credit checks, collecting trade references and any other specific actions are followed up and put into place before any candidate is placed with a client.
Ensure all relevant client details that are required to ensure timely payment of our invoices are entered into the system prior to the first invoice being issued to any new client, and the Terms of Business have been agreed to.
Maintain a collection process to continually improve aged debtors, achieve target metrics including debtor days, and ensure that payment terms are strictly adhered to.
Establish and develop a good working relationship with all clients where possible to assist in smoother dealings in the event of any issues.
Notify management of any potential doubtful debts on client accounts, and communicate with consultants and management any material changes in the status of key clients financial positions.
Design and implement a set procedure for dealing with any client who has exceeded their payment terms on one or more occasion.
Maintain an ongoing review of debtor balances.
Weekly reconciliation confirming all invoices have been sent to the person responsible for payment within the clients organisation and that the correct value has been invoiced.
Maintain terms of business register and ensure all variations are documented and approved by appropriate person.
Processing weekly direct debits
WHAT IS NEEDED TO QUALIFY?
At least 5+ years professional experience in commercially focussed credit and receivables role
Demonstrated Excel skills (Intermediate to Advanced);
Must possess good interpersonal skills;
Must possess good written and oral communication skills;
High level of attention to detail
Ability to work with both confidentiality and accuracy at all times
Exposure to Xero or other corporate accounting software
Make a Difference with Satellite Office Were better than your traditional BPO company. We dont have thousands of employees all working on one client program. Instead, youll work in smaller groups and interact directly with the client, giving you greater visibility and better opportunity to impress them with your talents and skills. Our clients are small and medium sized businesses with specific resource needs. Technically, youll work for us, but it will feel like you work directly for the client. What you do will be vital to their operations and your contributions highly valuable. Satellite Office is where the most talented Filipino professionals are empowering businesses worldwide to be successful.
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases