Job Title: CRM
Job Summary
Company
Collabera Technologies Private Limited Inc
Location
Singapore
Job Category:
Customer Service/Call Centre/BPO
Years of Experience
9 - 18 years

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Job Description

  • Experience of working on a combination of:

    o Consulting engagements

    o Larger scale transformation(s)

    o Delivery of CRM implementation projects

    • Knowledge of delivering projects/ engagements covering

    at a majority of the following functional areas:

    o CX Strategy & Experience Design

    o Sales Transformation

    o Service Transformation

    o Marketing Transformation

    o Customer Analytics & Insights

    • Familiarity with structured CX Transformation

    methodologies and/or best practices

    • Experience of delivery to at least 3 of the following

    industries

    o BFSI

    o Capital Markets

    o CMI

    o Life Sciences

    o Manufacturing

    o Retail

    o TTH

    o Utilities

    • Development of consulting propositions and associated

    collateral would be a benefit
About Us
With an expanded footprint spanning 3 continents, we offer clients the ability to leverage our Global Talent Management to gain access to the best IT resources regardless of where they are. All Collabera locations are positioned to provide innovative solutions to our clients, helping them achieve cost efficiencies through industry best practices and our world-class recruiting engine.

Collabera services Fortune 500 and mid-size clients globally through a network of over 40 locations in North America, Europe and APAC. These locations include sales offices, regional centers and proximity delivery centers.

Collabera’s Philippines operations started in 2011 and is experiencing tremendous growth. We currently have 2 office locations and over 2500 consultants in the country. As the Philippines is considered a top location for BPO (voice) services, Collabera Philippines has established a world-class customer service competency center specifically for the BPO and Call Center domain.