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Customer Care Coordinator

Keywords / Skills : Customer Service, Customer Support

1 - 11 years
Posted: 2018-11-12

Job Description
Job description
  • Prompt handling of all phone calls, faxes and emails in a professional manner 
  • Follow-up on customer enquiries and requests (e.g. document requests, credit note/debit note request etc.) 
  • Process all types of order promptly and accurately according to business model 
  • Ensure timely order submission to Logistics department 
  • Urgent order coordination & follow-up 
  • Credit block timely follow-up and feedback order status to related parties 
  • Establish good rapport with customers 
  • Timely filling for all related files and documents 


Requirements
  • Working experience of ERP system is preferred 
  • Customer oriented and good service mindset 
  • Accurate and meticulous 
  • Process sense of urgency, with ability to perform in a face-paced and high-stress work environment 
  • Good team player with ability to work independently 
  • Previous customer service experience is an advantage 
  • Good interpersonal and communication skills


About Company

DKSH is the leading Market Expansion Services provider with a focus on Asia. DKSH helps other companies and brands to actively grow their business in new or existing markets. Publicly listed on the SIX Swiss Exchange since 2012, DKSH is a global company headquartered in Zurich. With 825 business locations in 37 countries – 800 of them in Asia – and 31,970 specialized staff, DKSH generated net sales of CHF 11.0 billion in 2017. The company offers a tailor-made, integrated portfolio of sourcing, marketing, sales, distribution and after-sales services. It provides business partners with expertise as well as on-the-ground logistics based on a comprehensive network of unique size and depth. DKSH was founded in 1865. With strong Swiss heritage, the company has a long tradition of doing business in and with Asia and is deeply rooted in communities and businesses across Asia Pacific.
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