CUSTOMER CARE EXECUTIVE (ORDER ENTRY & DATA MANAGEMENT)

About Us

Schneider Electric is leading the Digital Transformation of Energy Management and Automation in Homes, Buildings, Data Centers, Infrastructure and Industries.

With global presence in over 100 countries, Schneider is the undisputable leader in Power Management – Medium Voltage, Low Voltage and Secure Power, and in Automation Systems. We provide integrated efficiency solutions, combining energy, automation and software.

In our global Ecosystem, we collaborate with the largest Partner, Integrator and Developer Community on our Open Platform to deliver real-time control and operational efficiency.

We believe that great people and partners make Schneider a great company and that our commitment to Innovation, Diversity and Sustainability ensures that Life Is On everywhere, for everyone and at every moment.

For additional information, log on to https://www.schneider-electric.com.ph/en/

About Job

Wanted:  Passionate Innovators!! Leaders with zeal to succeed!!

Looking for a change in your current job? Do you wish to join a company that is outperforming the Industry with a strong growth momentum? If your answer is yes, you might be the one Schneider Electric is looking for…

Job Title:                              CUSTOMER CARE EXECUTIVE (ORDER ENTRY & DATA MANAGEMENT) 

Location:                              Philippines 


Job Description :

Responsibilities:

  • Support order booking and administration via SAP - Core role
  • To support customers and the sales team with order processing, general queries, stock levels, credit information, logistics and basic product information with the objective of continuous improvement and maximizing customers satisfaction.
  • Answer and record calls and problems reported.
  • Track & manage request until case is closed. (on line or off-line) in order to ensure a quick response to customers request.
  • All order processing, amendments, tracking and expediting for all products.
  • Process RMA, Credit and Debit notes.
  • Enters a variety of business related data into computer applications and verifies entries
  • Maintains and updates office files, including customer files and general correspondence files
  • May perform routine clerical duties and/or special projects as requested


Qualifications:
  • Bachelor's Degree in any field
  • At least 2 years working experience in Order & Data Entry Managemenet function
  • Experience working for product data entry management / order managment is preferred
  • Experience working in a Shared Services Set up is a plus
  • Fresh Graduates are also encouraged to apply
  • Knowledge in SAP system preferred (not required)
  • Amenable to work in Epza Cavite
  • Amenable to work on a night shift

Job Summary
Company
Schneider Electric Logistics Asia Ltd 
Location
Philippines 
Job Category
IT 
Years of Experience
1 - 4 years 
Function
IT 
Education
 
Posted
7th Jan 2019 
Jobs from Schneider Electric
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