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Customer Care Officer

1 - 4 years
Posted: 2019-09-13

Industry
Recruitment/Staffing/RPO
Function
Customer Service/Call Centre/BPO
Role
Customer Service Executive
Posted On
13th Sep 2019
Job Ref code
customercareofficer1
82673
Job Description
Job Description :
Job Description :
Our Client is an established company in Singapore, who is seeking to recruit Customer Care Officers (Call Centre)
Handle customer service hotline and provide first level of support.
Provide quality customer service to customers over the phone or email.
Remain up-to-date with the latest information that impacts the delivery of service to the customers and provide accurate information promptly to customers.
Listen, probe and question in order to clarify and understand customer needs.
Resolve customer queries efficiently and escalate problems/issues promptly.
Follow-up on outstanding cases and perform call back to customers if necessary.
Follow Standard Operating Procedures closely.
Work as a team and ensure that the contact centre service level is met.
The Ideal Candidate
Possess minimum 'O' level
Customer-oriented with good interpersonal and communication skills
Highly adaptable to a fast-paced and dynamic environment
Pleasant disposition and personality
A team player
Possess a sense of urgency
Candidates with experience in customer service or contact centre will have an added advantage
Candidates with a passion in customer service are welcome to apply
Singaporean only
JJ Consulting Services EA Licence No.: 12C6207
We thank all applicants in advance and regret that only short listed candidates will be notified.

Experience:
Customer Service: 1 year (Preferred)

Education:
GCE O Level or equivalent (Required)

Job Description : Our Client is an established company in Singapore, who is seeking to recruit Customer Care Officers (Call Centre) * Handle customer service hotline and provide first level of support. * Provide quality customer service to cus

About Company

JJ Ryan Consulting was established in 2010 by our Company Director, Jason Ryan. Since that time, we have provided engineering, management and specialist technical services for public and private sector clients globally. We currently have three offices, namely the head office located on the Gold Coast (Queensland), an office located in Melbourne (Victoria) and an office located in Perth (Western Australia). These three offices are the local bases for us to deliver projects throughout Australia as well as internationally. Our business has been built on core values of quality, performance and value. Our technical professionals ensure business advantage for our clients based on deep understanding of the industries in which they operate. Our skilled and experience team think globally and act locally. A significant amount of our revenue is reinvested into Research & Development (R&D) because without such investment, innovation can be stifled. Our mission is to provide high-quality engineering, project management and business consulting services to our clients to ensure sustainable performance of their businesses and assets. Our vision is to be known as a leader within the engineering, project management and business consulting industries. We will always act in a trustworthy and honest manner to ensure that we have a reputation for excellence and consistency. less


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