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Customer Care Officer

Keywords / Skills : Customer Care Officer, Customer Care , Call Centre, BPO, Voice Process, International Call Center, customer service

1 - 4 years
Posted: 2019-11-06

Industry
Recruitment/Staffing/RPO
Function
Customer Service/Call Centre/BPO
Role
Customer Service Executive
Posted On
6th Nov 2019
Job Ref code
customercareofficer1
82673
Job Description
Job Description :
Job Description :
Our Client is an established company in Singapore, who is seeking to recruit Customer Care Officers (Call Centre)
Handle customer service hotline and provide first level of support.
Provide quality customer service to customers over the phone or email.
Remain up-to-date with the latest information that impacts the delivery of service to the customers and provide accurate information promptly to customers.
Listen, probe and question in order to clarify and understand customer needs.
Resolve customer queries efficiently and escalate problems/issues promptly.
Follow-up on outstanding cases and perform call back to customers if necessary.
Follow Standard Operating Procedures closely.
Work as a team and ensure that the contact centre service level is met.
The Ideal Candidate
Possess minimum 'O' level
Customer-oriented with good interpersonal and communication skills
Highly adaptable to a fast-paced and dynamic environment
Pleasant disposition and personality
A team player
Possess a sense of urgency
Candidates with experience in customer service or contact centre will have an added advantage
Candidates with a passion in customer service are welcome to apply
Singaporean only
JJ Consulting Services EA Licence No.: 12C6207
We thank all applicants in advance and regret that only short listed candidates will be notified.

Experience:
Customer Service: 1 year (Preferred)

Education:
GCE O Level or equivalent (Required)

Job Description : Our Client is an established company in Singapore, who is seeking to recruit Customer Care Officers (Call Centre) * Handle customer service hotline and provide first level of support. * Provide quality customer service to cus

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