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Customer Care Officer, Mobile/Multi-Media

Keywords / Skills : Customer Care Officer, Mobile/Multi-Media

2 - 5 years
Posted: 2019-09-11

Industry
Recruitment/Staffing/RPO
Function
Customer Service/Call Centre/BPO
Posted On
11th Sep 2019
Job Ref code
2612
Job Description


Responsibilities
Interacts with customers through phone to provide effective service to every customer by building a personal relationship with each caller, using the appropriate skills, tools and techniques for their requirement and ensuring that each call is either closed or escalated within the agreed timescales by owning each call.
Provide quality customer service to customers either by telephone or electronically.
Respond and follow up promptly to customer enquiries.
Handle and resolve complex cases to ensure customer satisfaction.
Obtain and evaluate all relevant information to handle enquiries and complaints.
Process orders, forms, applications and requests.
Record details of enquiries and customer interactions, including actions taken.
Work effectively with a variety of situations, individual and groups.
Communicate and coordinate with internal departments at all levels.
Demonstrate effective telephone techniques that meet Quality Assurance standards.
Acquire multiple product knowledge to enhance ability to understand customer needs across different products.
Identify processes, procedures and workflow improvements and assist in the implementation.
Meet and/or exceed all individual and team Key Performance Indicators (KPI) set by the management.

Requirements
Minimum Diploma.
At least 2 years in customer service and 1-year call center experience.
Computer literacy (E-mail & MS applications).
Will be an advantage for candidate with knowledge in the following area:
- Mobile Technology: Blackberry, iPhone and other Smart phones (Android, Windows 7 & Symbian)
- Multi-media Technology: ADSL, Wifi and Fiber Broadband.
Strong team player.
Self-driven individual with a positive attitude.
Customer-oriented with good interpersonal and communication skills (oral and written).
Pleasant disposition and personality.
Highly adaptable to a fast-paced and dynamic environment.
Problem analysis and problem-solving skills.
Willing to work rotating shifts, if applicable.

Interested:
Please send your most updated CV in MS WORD FORMAT to (mailto:sales@quinnox-solutions.com)
Kindly indicate your availability, current and expected remuneration package.
We regret that only shortlisted candidates will be notified.

Quinnox Solutions Pte Ltd (License Number: 06C3126)
Registered EA Personnel (Reg. No.:R1111100)

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