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Customer Care Officer (Shift hours/ Location Raffles Place)

Keywords / Skills : Customer Care Officer, customer service, customer enquiries, customer service hotline, contact centre, Customer Care, Customer Care Executive

1 - 4 years
Posted: 2019-11-05

Industry
Recruitment/Staffing/RPO
Function
Customer Service/Call Centre/BPO
Role
Customer Service Executive
Posted On
5th Nov 2019
Job Ref code
customercareofficers
hifthourslocationraf
flesplace1
Job Description
Job Description :

**Our Client is an established company in Singapore, who is seeking to recruit Customer Care Officer (Shift hours/ Location Raffles Place).
Customer Care Officer (Shift hours/ Location Raffles Place)
Job Responsibilities
  • Interacts with customers through phone to provide effective service to every customer by building a personal relationship with each caller, using the appropriate skills, tools and techniques for their requirement and ensuring that each call is either closed or escalated within the agreed timescales by owning each call.
  • Key Roles & Responsibilities
  • Provide quality customer service to customers either by telephone or electronically
  • Respond and follow up promptly to customer enquiries
  • Handle and resolve complex cases to ensure customer satisfaction
  • Handle customer service hotline and provide first level of support.
  • Obtain and evaluate all relevant information to handle enquiries and complaints
  • Follow Standard Operating Procedures closely.
  • Work as a team and ensure that the contact centre service level is met.
  • Any other tasks assigned.

Job Requirements:
  • Candidate must possess minimum 'N' levels
  • Customer-oriented with good interpersonal and communication skills
  • Highly adaptable to a fast-paced and dynamic environment
  • Pleasant disposition and personality
  • A team player
  • Candidates with experience in customer service or contact centre will have an added advantage
  • Fresh graduates with a passion in customer service are welcome to apply

JJ Consulting Services
EA Licence No.: 12C6207
Experience:
  • Customer Service: 1 year (Preferred)

Location:
  • Singapore (Preferred)


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