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Customer Care Representative for North America (Taguig)

Keywords / Skills : Customer Care Representative for North America (Taguig)

Posted: 2018-10-12

Industry
Recruitment/Staffing/RPO
Function
IT
Role
Customer Service Executive
Posted On
12th Oct 2018
Job Ref code
5439
Job Description

Primary Responsibilities:
  • Create sales orders from customer purchase orders submitted via phone, fax, email, or eCommerce channels, ensure product delivery in accordance with customer requirements and manufacturing capabilities, and invoice the customer properly. Also reply to all inquiries of moderate scope related to status of an order or billing to the customer or to the Sales team.
  • Processes sales orders in SAP software from customer Purchase Orders that may be submitted by phone, FAX, email, or other eCommerce channels.
  • Invoice customers based upon product list prices and customer pricing from sales generated quotes located in company's software. Require to file completed orders.
  • Provides phone and email support to both customers and Sales team on all questions of moderate scope related to order status, quotations, shipping dates, and billings.
  • Logging all order and logistics complaints from customers.
  • Follow the companys Global Revenue Recognition Policy.
  • Liaise with the RIOM team to monitor stock level and/or inventory status
  • Coordinate with respective sales representatives on customer enquiries to maintain high levels of customer satisfaction
  • Other duties may be required as assigned


Qualifications/ Competencies:
  • Graduate with Bachelors or equivalent degree;
  • 2-3 years of customer service experience in a contact center or billing department
  • Minimum 1 year of work experience in Logistics, Supply Chain or Customer Care functions (order taking and/ billing in an MNC, 3rd party logistic or freight forwarding environment.
  • Familiar with standard office software (SAP/CRM/SFDC experience desirable)
  • Basic knowledge and/or experiences in Life Sciences preferred
  • Ability to multi-task and work in a fast-paced environment
  • Excellent verbal and written and communication skills
  • Excellent attendance history
  • Ability to learn quickly
  • Ability to resolve customer inquiries
  • English language skills additional to local language requirements advantageous
  • Candidate should be willing to work in a Night shift Schedule



About Company

Global leader in molecular testing solutions and has a global network of distribution partners in more than 60 countries.


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