Create sales orders from customer purchase orders submitted via phone, fax, email, or eCommerce channels, ensure product delivery in accordance with customer requirements and manufacturing capabilities, and invoice the customer properly. Also reply to all inquiries of moderate scope related to status of an order or billing to the customer or to the Sales team.
Processes sales orders in SAP software from customer Purchase Orders that may be submitted by phone, FAX, email, or other eCommerce channels.
Invoice customers based upon product list prices and customer pricing from sales generated quotes located in company's software. Require to file completed orders.
Provides phone and email support to both customers and Sales team on all questions of moderate scope related to order status, quotations, shipping dates, and billings.
Logging all order and logistics complaints from customers.
Follow the companys Global Revenue Recognition Policy.
Liaise with the RIOM team to monitor stock level and/or inventory status
Coordinate with respective sales representatives on customer enquiries to maintain high levels of customer satisfaction
Other duties may be required as assigned
Graduate with Bachelors or equivalent degree;
2-3 years of customer service experience in a contact center or billing department
Minimum 1 year of work experience in Logistics, Supply Chain or Customer Care functions (order taking and/ billing in an MNC, 3rd party logistic or freight forwarding environment.
Familiar with standard office software (SAP/CRM/SFDC experience desirable)
Basic knowledge and/or experiences in Life Sciences preferred
Ability to multi-task and work in a fast-paced environment
Excellent verbal and written and communication skills
Excellent attendance history
Ability to learn quickly
Ability to resolve customer inquiries
English language skills additional to local language requirements advantageous
Candidate should be willing to work in a Night shift Schedule
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases