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Customer Experience Delivery Manager

Job Description

Job Description :

Our client is seeking a dynamic Customer Experience(CX) Delivery Manager to implement and scale initiatives to achieve better and seamless service delivery transformations.
You will be working on various initiatives to improve our clients customer experiences and implementing new ways of delivering seamless Customer Experience(CX) services.

Mandatory Skill(s)
  • At least 5 years of customer experience (CX), customer journey experience in the service industry;
  • Knowledge and implementation of customer experience and customer research projects;
  • Timely delivery of projects and strong project management skills will be required;
  • Strong written and verbal communication skills and should be good at presenting/ facilitating;
  • Should be a good team player as will be required to work with various project stakeholders.

Desirable Skill(s)
  • PMP Certification;
  • Design Thinking Training.

  • Responsible for leading teams to develop an understanding of customers pain points and solution to deliver a more seamless and integrated experience;
  • Work alongside user interface and experience experts to improve customer facing digital services/ apps;
  • Responsible for re-looking at the back-end processes & coming up with solutions which allows the customers to easily interact;
  • Work closely with different teams to understand customers requirements better and providing appropriate solutions accordingly;
  • Prepare reports and statistics on a regular basis for submission to Senior Management.

Key Skill(S)
Customer Service,Customer Support,Customer Service Executive,Customer Care Executive,Customer Care

Company Name

Sciente Consulting Pte. Ltd


Consulting/Advisory Services




Project Management


Ref Code


Posted On

25th Jun 2020

About Sciente Consulting
We are a team of self-driven consultants with dreams, uncompromising values and a purpose.

At Sciente Consulting, we have been working with large global multinational companies within banking, financial services and insurance industries to address their business and technology integration challenges.

With continued growth of over 10 years, we are led by diverse, passionate, professional and ethical leaders from IT industry with deep industry domain knowledge.

Every member of the team has an excellent track record in making a difference in the industry within a high performance environment. Our passion is to keep building a high performance & purposeful organisation with a difference. Doing the right things based on our core values, we are absolutely committed to deliver more than the commitment and faster than expected. Therefore, we make a real impact to our clients’ businesses and to make a difference to the community we live in.

Most importantly, the successful and profit making business sponsors social innovations and community services to achieve an objective and a purpose which are much larger than business.

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