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“To disrupt the traditional consulting model, we re-innovated the Business Technology Consulting model, using our Value Innovation. Our Clients find in us an alternative that allows them transparency & flexibility in execution which delivers great value at optimal cost.”

Customer Journey Manager


Job Description

We are looking for a passionate individual in defining, enhancing and evaluating customer journey experience by implementing strategic initiatives and business goals within a digital transformation team.

Mandatory Skill-set:
  • Degree / Diploma in Science, Technology or related field; 
  • Minimum 2 years of working experience in defining, developing and enhancing employee / customer journey; 
  • Ability to design solutions efficiently and intelligently using Design Thinking principles; 
  • Experienced in exploring and executing employee shared services platform such as procurement platform, payroll and expense claim system, internal HR systems; 
  • Able to understand and analyze stakeholder and employee requirements, customize solutions, refining and building an enhanced employee journey platform; 
  • Familiar with Agile methodology; 
  • Resourceful and independent, able to take on a variety of challenges and ad-hoc tasks; 
  • Possesses excellent communication skills (both written and spoken) to demonstrate clear interpretation and presentation of results; 
  • Able to take a holistic view on issues, possessing strong analytical and problem solving skills; 
  • Able to manage emotions, understand and interpret issues and accordingly developing solutions.

Desired Skill-set:
  • Preferably from banking industry domain.

Responsibilities:
  • Work closely with internal stakeholders, various tech teams in defining and interpreting solutions; 
  • Design, prepare layout and plan new innovative ways to streamline policies and programs; 
  • Developing and enhancing program initiatives, refining content and agendas and reporting results; 
  • Act as a change agent in initiating and executing new platforms, solutions, conduct data analysis and building a reformed decision making platform; 
  • Collaborate to collect, analyze pre and post-implementation metrics and creating a "easy and enjoyable" work place journey; 
  • Implement agile methodology processes encompassing business, functional and technical development; 
  • Identify opportunities to improve customer / employee experience and track the impact of key initiatives; 
  • Update workshop collaterals, maintain and update the creation of toolkits, frameworks.
Key Skill(S)
"Employee Engagement","Employee Welfare","HR Operations","employee experience", "customer experience", "design thinking", "process improvement", "customer journey", banking, payroll, expense claim system, procurement, HR, "change management", digital

Company Name

Sciente Consulting Pte. Ltd

Industry

• Banking/ Financial Services • IT/ Computers - Software

Function

IT

Role

Business Analyst

Education

Ref Code

JD#4702

Posted On

27th Nov 2018

About Sciente Consulting
 
We are a team of self-driven consultants with dreams, uncompromising values and a purpose.

At Sciente Consulting, we have been working with large global multinational companies within banking, financial services and insurance industries to address their business and technology integration challenges.

With continued growth of over 10 years, we are led by diverse, passionate, professional and ethical leaders from IT industry with deep industry domain knowledge.

Every member of the team has an excellent track record in making a difference in the industry within a high performance environment. Our passion is to keep building a high performance & purposeful organisation with a difference. Doing the right things based on our core values, we are absolutely committed to deliver more than the commitment and faster than expected. Therefore, we make a real impact to our clients’ businesses and to make a difference to the community we live in.

Most importantly, the successful and profit making business sponsors social innovations and community services to achieve an objective and a purpose which are much larger than business.

To know more, please visit www.scienteconsulting.com


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