IT Recruitment & Talent Search: Only Thing we think about

A multi-award winner which was voted the best recruitment agency for IT & Engineering positions in Singapore by HRM Asia Awards 2016. We have been providing technology talent management solutions in Singapore since 2007. As the technology experts, we have an enviable position as one of Singapore’s most reputable technology recruitment agencies.

Customer Journey Manager

Keywords / Skills

"Customer Journey","Customer Experience",User Experience,UX,UI,"User stories",Use Cases

Job Description

We are looking for a passionate individual in defining, enhancing and evaluating customer journey experience by implementing strategic initiatives and business goals within a digital transformation team.

Mandatory Skill-set
  • Degree in Information Technology, Computer Engineering, Computer Science or Information System; 
  • Minimum 5 years of working experience in defining, developing and enhancing employee / customer journey; 
  • Ability to design solutions efficiently and intelligently using Design Thinking principles; 
  • Experienced in exploring and executing employee shared services platform such as procurement platform, payroll and expense claim system, internal HR systems; 
  • Able to understand and analyze stakeholder and employee requirements, customize solutions, refining and building an enhanced employee journey platform; 
  • Familiar with Agile methodology; 
  • Resourceful and independent, able to take on a variety of challenges and ad-hoc tasks; 
  • Possesses excellent communication skills (both written and spoken) to demonstrate clear interpretation and presentation of results; 
  • Able to take a holistic view on issues, possessing strong analytical and problem solving skills; 
  • Able to manage emotions, understand and interpret issues and accordingly developing solutions.
Desired Skill-set
  • Preferably from banking industry domain.
  • Work closely with internal stakeholders, various technology teams in defining and interpreting solutions; 
  • Design, prepare layout and plan new innovative ways to streamline policies and programs; 
  • Developing and enhancing program initiatives, refining content and agendas and reporting results; 
  • Act as a change agent in initiating and executing new platforms, solutions, conduct data analysis and building a reformed decision making platform; 
  • Collaborate to collect, analyze pre and post-implementation metrics and creating a "easy and enjoyable" work place journey; 
  • Implement agile methodology processes encompassing business, functional and technical development; 
  • Identify opportunities to improve customer / employee experience and track the impact of key initiatives; 
  • Update workshop collaterals, maintain and update the creation of toolkits, frameworks.
Should you be interested in this career opportunity, please send in your updated resume to at the earliest.

When you apply, you voluntarily consent to the disclosure, collection and use of your personal data for employment/recruitment and related purposes in accordance with the SCIENTE Group Privacy Policy, a copy of which is published at SCIENTE’s website (

Confidentiality is assured, and only shortlisted candidates will be notified for interviews.

EA Licence No. 07C5639

Company Name

Sciente International Pte Ltd


Government / Public Sector/ Defence




• Team Leader/Technical Leader • Project Management

Ref Code


Posted On

9th Nov 2019

About Sciente International
Established in early 2007, we are a multi-award winning ISO 9001:2008 certified Technology Recruitment & Talent Search Specialist.

Our team is self-driven with dreams, uncompromising values and a purpose.

We are led by diverse, passionate, professional & ethical leaders from IT industry with deep technology & industry domain knowledge. Every member of our team has an excellent track record in making a difference in the industry within a high performance environment. Our laser-like focus in technology within chosen industries, coupled with our consultative approach through client alignment methodology adds immense value to our clients and makes us very unique in the market place.

For us, partnership with clients, accuracy in the right match and quick turn-around time are everything. Professionally, we strive to be the largest firm in “Technology Talent Search & Recruitment”.

Our passion is to create a high performance venture with a difference and in doing the right things based on our core values. We are absolutely committed to deliver beyond satisfaction to make a real impact to our Clients’ business and to make a difference in the Community we live in.

At Sciente International, in brief, we make our clients’ lives easier in the area of Technology Talent Acquisition and IT Talent management solutions.

Lastly, being a member of a hybrid Sciente organisation, our successful & profit making business sponsors the social innovations and community services to achieve an objective and a purpose, which are much larger than business.

To know more, please visit

EA license no. 07C5639

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