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Customer Relations Exe

Keywords / Skills : Customer Relations Executive, Customer Relations, Customer Relationship, Customer Handling, Customer Service, Customer Care

2 - 5 years
Posted: 2019-11-07

Nationality
Singapore (Candidates authorized to work in the above mention countries are also eligible to apply)
Industry
Recruitment/Staffing/RPO
Function
Customer Service/Call Centre/BPO
Role
Customer Service Executive
Other Customer Service
Posted On
7th Nov 2019
Job Ref code
7626038
Job Description
Job Description :
  • 5 days work week 8.30am to 5.30pm (Office)
  • Salary range up to $3000 (Depend on your Customer Service Experience)
  • Proficient in Microsoft Office (MS Word/MS Excel)


Our client is specialises in traditional Chinese medicine.

Job Description:
  • Part of CRM Team to take care of customer data, issues and enquires;
  • Entry, updating, correcting, sorting, processing and protection of all members related information;
  • Responsible for managing efficiency of the volume of data entry and reduce backlog to the minimum;
  • Retrieval of customer information and ensure PDPA compliance;
  • Processing of all members entitlements and benefits;
  • Take charge and assist in customer service recovery;
  • Collect feedback from staff and channel to internal team for improvement;
  • Manage customers feedbacks and resolve members enquiries/ issues;
  • Management of incoming customers calls and emails as well as Facebook postings;
  • Responsible for providing excellent customer service experience;
  • Processing & filing of CRM invoices;
  • Provide support to other CRM projects such as roadshows and campaigns;
  • Other administrative support as required by the department.


Job Requirement:
  • Fresh Degree Holder with internship in customer service duties are welcome to apply
  • Diploma (if have 3 years of similar experience)
  • Customer-oriented with good-tempered, prior experience in Customer Service is preferred
  • Good organisational skills
  • Positive attitude with service mindset
  • High adaptability and multitasker
  • Possess excellent interpersonal and communication skills


HOW TO APPLY:
Interested parties, SMS or whatsapp to +65 90372844 (Jaisley) OR Email :
with the following information:

Current & Expected Salary
Reason(s) for leaving
Notice Period / Availability to commence work

EA License No. 05C3451
EA Reg No: R1983769 - Quah Li Chuen

About Company

Founded in Singapore in 1990, Achieve Group is a multi award-winning organisation and HR outsourcing partner-of-choice for local conglomerates and multinational corporations within the Asia Pacific region.With offices in Singapore, Malaysia and Hong Kong, Achieve Group offers a full suite of Talent Acquisition and HR Consulting solutions for your company's HRM needs. As the experts in talent recruitment and human resource engagement services, we pride ourselves on the timely delivery of these services through our team of dedicated and experienced professionals.As a progressive organization that firmly believes in the pursuit of excellence, Achieve Group is always constantly evaluating and seeking to improve ourselves to fulfill our mission, because we believe that 'Your SUCCESS is our ACHIEVEment'!
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