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Customer Service Analyst - IT Support

Keywords / Skills : IT, customer service

2 - 6 years
Posted: 2018-09-24

Nationality
Malaysia
Industry
IT/ Computers - Hardware
IT/ Computers - Software
Function
IT
Role
System Analyst/ Tech Architect
System Administrator
Fresh Graduate
Education
Bachelors
Degree
Posted On
24th Sep 2018
Job Description
To strengthen our Consulting Department at Oracle Hospitality Cruise we are looking to fill a position as SPMS (Shipboard Property Management System) Application Specialist.

As a worldwide leader in the global cruise industry, we offer various software solutions that run on-board cruise and river vessels of all s as well as their respective headquarters all around the world.

As a member of the Oracle Hospitality Cruise Consulting Organization, your two main focus areas will be the implementation of Oracle products on board Cruise and River ships including their shore side locations and providing post-implementation support to the Oracle customer base while serving as an advocate for customer needs. Post-implementation support is a 24/7 operation, with rotating weekends.

Our SPMS solutions cover all areas of on-board operations in various departments including Immigration, Payroll, Passenger and Crew handling, Safety and Security, etc. In the role of an SPMS Application Specialist, you are implementing and supporting our SPMS and SMART Systems on-board cruise vessels operating worldwide. 

In this role, your primary focus will be to deliver post-sales support and solutions to the Oracle Support Services customer base while serving as an advocate for customer needs. You will be responsible for fielding and resolving post-sales non-technical customer inquiries via phone and electronic means and technical questions regarding the use of and troubleshooting for our Electronic Support Services. As a primary point of contact for customers, you will act as a liaison between Oracle employees and the customer with moderate direction from Senior Client Relations Analysts and management. You will also provide guidance and resolution on a wide range of technical and non-technical customer issues. Resolution is primarily provided in real time with follow up for more complex matters.

Minimum requirements:

Degree in IT


Key Skill(s)

About Company

Oracle Corporation is the world's leading supplier of software for information management and the world's second largest independent software company. With annual revenues of more than $10.0 billion, the company offers its database, tools and application products, along with related consulting, education and support services, in more than 145 countries around the world.


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