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Customer Service Analyst

Keywords / Skills : Customer Service, Customer Service Executive, Customer Support

1 - 3 years
Posted: 2018-06-07

Singapore (Candidates authorized to work in the above mention countries are also eligible to apply)
Customer Service/ Call Centre/ BPO
Other Customer Service
Non Degree Tertiary
Job Type
Contract tenure:
Above 12 month
Billing rate:
3000 - 4500 SGD
per month
Posted On
7th Jun 2018
Job Description
  • Provide quality risk review service and consistently meet SLA targets while always focusing on resolving cases efficiently and utilizing time productively 
  • Identify and help minimize the risk posed by fraud patterns and trends 
  • Assist users with risk process workflows 
  • Identify, recommend and implement process improvements 
  • Communicate relevant information on a timely basis to Senior Agents & Team Leads and escalate issues or complex delivery items when required 
  • Requires professional interaction and communication, both within the organization and with client contacts. 

  • Minimum of 1-year experience in Customer Service in an office / tech industry environment. 
  • Risk Management knowledge preferred 
  • Excellent Problem Solving and Organization Skills 
  • Strong attention to details 
  • Self-motivated to work independently, with minimal supervision 
  • Strong work ethic, taking personal accountability for accuracy and high-quality outputs and demonstrating integrity to core team values 
  • Positive, target delivery focused attitude and experience of a service delivery environment desirable 
  • Excellent time management skills and able to proactively and independently manage workload and targets 
  • Excellent interpersonal skills and the ability to express ideas and concepts both orally and in writing, recognizing the audience and communicating appropriately 
  • Familiar with MS Office (or similar Office applications, Slack, Trello etc.) and able to manage multiple tools / web browsers at one time 
  • Team player capable of proactively learning on the job 
  • If you are a recent Graduate with some experience in Delivery environments we want to hear from you 
  • Proficient in English
  • Work location: Bedok 

Interested candidates please submit your updated resume to or apply online.

About Company

Peoplebank Singapore Pte Ltd is a leading IT services provider specializing in software and technical consultancy. We provide placement and outsourcing of IT professionals to a wide range of projects and industries spanning financial services to manufacturing, consulting and telecommunications.

Our clients are leaders in their respective industries and include Multinational Corporations, large local commercial groups and government bodies. Typical skills required include Project Management, Service Delivery Management, System Administration and Technical Support as well as Application Development for E-Commerce, Customer Billing and Management, and Order Management systems.

Our team of qualified Consultants comes from a diverse range of industries and backgrounds. They are trained professionals with many years of experience and are able to quickly and efficiently match your skills and career objectives with job or project opportunities. We offer attractive salary and benefits packages for all our positions. Feel free to send in your resume for any of our job postings or call our office to enquire or chat with our Consultants.

EA Licence Number : 08C5248

Company Website:
Address: 61 Robinson Road #18-02 Robinson Centre Singapore 068893
Company Mainline: +65 6429 1250
Main email:

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