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Customer Service Consultant

Keywords / Skills : Client Servicing, Retail Banking

0 - 5 years
Posted: 2019-09-18

Industry
Insurance
Function
Banking, Insurance & Financial Services
Role
Insurance Advisor - General
Fresh Graduate
Management Trainee
Posted On
18th Sep 2019
Job Ref code
21858044
Job Description
The Offer
  • Join a team with approachable and helpful senior coworkers
  • A role that will provide you with many learning opportunities

The Employer
Our client is a financial advisory firm providing insurance and other financial products that have served generations of Singaporeans.


The Job
You will be responsible for :
  • Acting as the primary point of contact and delivering excellent service standards and advice to clients for their enquiries, complaints, and other service-related issues.
  • Performing root cause analysis of issues and non-compliance of service levels and work with various stakeholders to identify and implement opportunities for improvement.
  • Developing account plans to enhance service delivery.

The Profile
  • You possess a Bachelor’s degree or a full-time Diploma from a major institution.
  • You have 1-8 years' experience in a client services role/ or customer service role in Retail Banking or Insurance.
  • Accountability – Be responsible for your sales targets and the sales plans that you have implemented
  • Bold - beyond the usual limits of conventional thought or action
  • Confident – to believe and display confidence in our products and our brand name
  • Drive - to strive vigorously towards our common goal in our organization and take the organization’s Vision & Mission seriously
  • Ethical – to practice and perform with principles and integrity

ref: 21858044



About Company

Snaphunt is a predictive hiring platform that finds and matches talent to jobs for a skill and personality fit. We help people find jobs they love and companies hire employees who stay longer
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