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Customer Service cum Operations Assistant

Keywords / Skills : Customer Service, Order Fulfillment, Sales Operations, Sales Support, , JLPT, Customer Service , Operations Assistant

0 - 5 years
Posted: 2019-12-10

Industry
Internet/E-commerce
Function
Customer Service/Call Centre/BPO
Role
Customer Service Executive
Posted On
10th Dec 2019
Job Ref code
06904770
Job Description
The Offer
  • Flexible working options
  • Opportunity within a company with a solid track record of performance

The Employer
Our Client is a web technology and solution provider that aims to help small and mid companies to quickly implement IT and e-commerce solutions effectively and professionally. Their range of services and solutions are designed to meet the needs of SMEs in Singapore, keeping in tune with the unique requirements of their clients.

The Job
Reporting to the Operations Manager, you are required to work cohesively with all team members to ensure the highest level of customer service delivery and quality to the respective customers in Japan daily:
  • Respond promptly to customers’ emails regarding product specifications, packaging, pricing, payment, and delivery etc.
  • Frequent product knowledge update to attend to product enquiries from customers
  • Liaise with respective suppliers on product inventory and delivery matters
  • Assist in the overall operations and delivery
  • Ability to understand a wide variety of situations and respond effectively in a fast-paced environment
  • Stock management including forecast, monitoring, and inventory update
  • Preparation of weekly reports
  • Any ad-hoc projects as supervised by the Operations Manager
The Profile
  • You possess a minimum of JLPT N1 to liaise with the Client's customers in Japan on a daily basis
  • You have the ability to do content write up in Japanese
  • You possess strong proficiency in MS Office applications – MS Excel
  • You are a team player and flexible individual who is able to work in a fast-changing environment
  • You are proactive and a keen learner


About Company

Snaphunt is a predictive hiring platform that finds and matches talent to jobs for a skill and personality fit. We help people find jobs they love and companies hire employees who stay longer
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