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Customer Service Executive (Digital media)

Keywords / Skills : Customer Service, Customer Service Executive, Customer support, Customer care, Customer service representative, Customer support executive, Digital media

2 - 5 years
Posted: 2019-11-15

Industry
IT/Computers - Software
Function
Customer Service/Call Centre/BPO
Role
Customer Service Executive
Other Customer Service
Posted On
15th Nov 2019
Job Ref code
06803731
Job Description
The Offer
  • Attractive employer brand with a strong presence across the region
  • Enjoy flexible working options

The Employer
Our client is a well established IT Services firm offering services and solutions in infrastructure management, enterprise testing, application development & support and IT process automation. To ensure quality service to their strong client base across South East Asia, they are looking to hire a Customer Service Executive to join their team in Singapore.

The Job
As a Client Service Executive, you will be responsible for providing quality service to clients across the region. Your role will include:
  • Handling inbound calls and emails in a professional manner.
  • Resolving customer inquiries and requests and ensuring strong customer satisfaction.
  • Working with various internal teams to ensure prompt and accurate order processing and delivery.
  • Ensuring customer feedback is communicated to the relevant teams.

The Profile
  • You have 2-5 years' experience working in service support or a customer service role
  • You enjoy dealing with people and providing a good customer experience.
  • You have excellent attention to detail and are a good team player.
  • You have good communication and interpersonal skills.
  • You are fluent in Mandarin to liaise with mandarin-speaking external counterparts on a day-to-day basis.

ref: 06803731

About Company

Snaphunt is a predictive hiring platform that finds and matches talent to jobs for a skill and personality fit. We help people find jobs they love and companies hire employees who stay longer
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