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Customer Service Executive - FMCG

Keywords / Skills : Customer Service Executive - FMCG, Customer Service, medical devices, pharmaceuticals, SAP MM, SAP SD

5 - 8 years
Posted: 2019-11-15

Industry
Recruitment/Staffing/RPO
Function
Customer Service/Call Centre/BPO
Role
Customer Service Executive
Posted On
15th Nov 2019
Job Ref code
BBBH7494_1573702415
Job Description
Job Description :

I am currently supporting a European Medical Device MNC on the following requirement:
  • Main Tasks and Responsibilities
  • Provide timely and accurate information to incoming customer order status and product knowledge request, ensuring service level is maintained via 3PL.
  • Processes customer orders/changes according to established department policies and procedures
  • Verifies customer insurance eligibility and addresses customer billing questions.
  • Confirm customer demographics and other necessary information with customer for shipping, billing, and regulatory purposes and maintain in the various systems.
  • Informs customer and/or sales representative of financial responsibilities, shipping date, anticipated delays and any additional information needed by customer / sales representative.
  • Processes customer sample, marketing and literature requests.
  • Receives, logs and resolves customer complaints in conjunction with Operations and Sales team , Confers with carriers, shipping and/or warehouse to expedite, trace missing or delayed shipments.
  • Maintains accurate customer contact information (name, address, phone & emails address) in all systems.
  • Provides timely feedback to Sales, Regulatory and Operations teams regarding service failures and customer concerns
  • Performs other related duties as assigned
  • Experience/Education and Personal Attributes
  • Minimum 5 years' experience in a customer service environment within medical devices or pharmaceuticals or FMCG industries preferred.
  • Diploma or any local equivalent.
  • Ability to embrace ambiguous situations, navigate through complex issues and is solution-oriented. Is detailed oriented and highly organized.
  • Self-motivated with an appetite for working in a lean environment and demonstrated ability to work independently and within a team.
  • Able to adapt to rapid business changes proactively with a "can-do" attitude
  • Energetic, enthusiastic and proactive personality
  • Comfortable with people interaction and interest in building relationships; strong ability to col-laborate effectively with all levels
  • Ability to read and interpret documents such as prescriptions and medical records will be an advantage
  • Commitment to be at work on a timely and consistent basis
  • Excellent English communication skills (written and oral) and any other local dialects or languages will be advantageous
  • Must be proficient in MS Office (Excel) and working knowledge in SAP MM / SD modules preferred.

Please send your resume in WORD format by clicking the apply button below or contact Julia Rowan on +65 6701 1526 for a confidential discussion. Please note that only short-listed candidates will be contacted. CEI Reg. Number R1436123 (Julia Kay Rowan).

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