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Customer Service Executive
Sorry, This job is expired.
Customer Service Executive
Manulife Financial Advisers Pte Ltd
Keywords / Skills :
Customer Service, Customer Support, Customer Care, Customer Support Executive, Customer Care Executive, Telemarketing, Tele Marketing Executive
Singapore
0 - 5 years
Posted:
2018-09-05
All Jobs by this Recruiter
Nationality
Singapore
Industry
•
Banking/ Financial Services
•
Insurance
Function
Customer Service/ Call Centre/ BPO
Role
Customer Service Executive
Posted On
5th Sep 2018
Job Description
-Servicing existing clients for updating of personal details and setting appointments for Annual Review.
-Script and Customer Lists will be provided with DNC and PDPA filtered.
-Training will be provided.
-Regular office hours, Monday - Friday, 9.00 am - 6.00 pm, 10.00 am - 7.00 pm.
Candidate must possess at least Primary/Secondary School/"O" Level in any field.
Required language(s): English (for English speaking clientele) & Mandarin (for servicing of Chinese speaking clientele).
At least 1 Year of working experience in the administrative field is required for this position.
Required Skill(s): Professional telephone etiquette, speak fluently in English. Knowing Mandarin is an advantage.
Singapore citizen or PR are welcome to apply.
Key Skill(s)
Customer Service
Customer Support
Customer Care
Customer Support Executive
Customer Care Executive
Telemarketing
Tele Marketing Executive
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About Company
At The Prestige Group representing Manulife Financial Advisers, we are committed to putting our customers’ needs first. With years of experience and expertise, our representatives are well-positioned to provide sound advice to help our customers achieve their financial goals. Our customers will enjoy access to a wide range of solutions from Manulife as well as other trusted partners to meet their insurance, investment and retirement needs.
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Additional Comments
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Exp.:
0 - 2 yrs
Walkin Date:
04 May
Walkin Venue:
Bhopal
Job Details :
Experience :
2 - 6 years
Job Location :
Mumbai
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints. Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Policy Servicing:-
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check Follow up with HUB for policy issuance of pending cases
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*Email
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*Current location
- Bengaluru / Bangalore
- Bengaluru / Bangalore
- Bengaluru / Bangalore
*Nationality
Norfolk Island
Norfolk Island
Norfolk Island
*Mobile Number
*Year
1
2
3
*Month
1
2
3
*Industry
Automotive/ Ancillaries
Automotive/ Ancillaries
Automotive/ Ancillaries
*Category
Admin/Secretarial
Customer Service/ Call Centre/ BPO
Finance & Accounts
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