-Servicing existing clients for updating of personal details and setting appointments for Annual Review.
-Script and Customer Lists will be provided with DNC and PDPA filtered.
-Training will be provided. -Regular office hours, Monday - Friday, 9.00 am - 6.00 pm, 10.00 am - 7.00 pm.
Candidate must possess at least Primary/Secondary School/"O" Level in any field.
Required language(s): English (for English speaking clientele) & Mandarin (for servicing of Chinese speaking clientele).
At least 1 Year of working experience in the administrative field is required for this position.
Required Skill(s): Professional telephone etiquette, speak fluently in English. Knowing Mandarin is an advantage. Singapore citizen or PR are welcome to apply.
At The Prestige Group representing Manulife Financial Advisers, we are committed to putting our customers’ needs first. With years of experience and expertise, our representatives are well-positioned to provide sound advice to help our customers achieve their financial goals. Our customers will enjoy access to a wide range of solutions from Manulife as well as other trusted partners to meet their insurance, investment and retirement needs.
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Policy Servicing:-
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases