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Customer Service Executive

Keywords / Skills : Customer Service, Customer Support, Customer Service Executive, Customer Care Executive, Customer Care

0 - 5 years
Posted: 2018-09-14

Nationality
Japan
Industry
Customer Service
Function
Customer Service/ Call Centre/ BPO
Role
Customer Service Executive
Posted On
14th Sep 2018
Job Description
Job Description:

Job Position : Customer Service/Japanese Speaker

Job Location : Ara Damansara, Malaysia

Job Type :      Permanent 

JD:

CSAs will respond to inbound customer inquiries. CSAs will use a wide variety of cloud based tools to navigate customer accounts, research and review policies, and communicate effective solutions.

Responsibility:

- Demonstrates clear and polite written communication

- Escalates customer issues appropriately and correctly. Demonstrates timely accurate and professional customer service

- Maintains a positive and professional demeanour and portrays the company in a positive light

- Demonstrates knowledge and use of departmental resources, policies and procedures

- Maintains email handle time, while remaining friendly and informative (after call email to customers)

- Maintains productivity and quality standards

- Actively seeks solutions and identifies trends to appropriate personnel including possible solutions or suggestions

- Demonstrates appropriate sense of urgency for customer responses


Benefits:
2 Years VISA

One way flight ticket to Malaysia

Airport pick up service (From the airport to the company accommodation)

Medical insurance

Free accommodation for the first 2 weeks upon arrival

Annual Leave 12 days, Medical Leave 14 days

Free English class - the certificate provided after the course completion

KL City Tour for new hires



About Company

Call center, BPO


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