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Customer Service Executive

Keywords / Skills : Customer Service Executive

Posted: 2019-06-16

Customer Service/Call Centre/BPO
Customer Service Executive
Posted On
16th Jun 2019
Job Ref code
Job Description
Job Description :

Job Roles & Responsibilities
  • Welcome walk-in customersand register customers via case management system.
  • Attend to inquires pertaining to financial assistance or other inquires about other government schemes.
  • Handle difficult customers professionally and effectively.
  • Issue queue number tickets and managing long queues.
  • Collect documents received from customers and make certified copies of these documents.

Job Requirements
  • Minimum at least ITE/Diploma qualification
  • Proficient with computer use(i.e. Microsoft Word and Excel).
  • Prior experience in customer service and administration is preferred.
  • Ability to communicate in English and be conversant in a second language.
  • Good communication skills – verbal and written.

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