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EA Licence: 09C3051
Customer Service Manager - Supply Chain (East, Up to S$ 7,500)  

To manage the operations of the Customer Care Department, achieve the annual customer care budget and profit contribution, lead a team of Customer care staff in providing customer care services and executing and fulfilling the contract services, and deliver highest level of quality customer care services to customers. He has full profit and loss responsibility. Responsibilities: Overall responsible for the efficient and effective operations of the Customer Care Department, overall profitable performance of the Customer Care Department and meeting the goals and objectives of the Company. Plans, recommends, maintains the objectives, organisation methods, performance standards, procedures, facilities and equipment, and budgets required to perform the service contracts, technical support and other customer care obligations. Support and coach Assistant CC managers as they deliver customer services, using periodic performance reviews. Establish and maintain a competitive infrastructure for the implementation, and realization of customer care services. Conducts or arranges for the conduct of meeting, training as required for the execution of assigned responsibilities by staff, the proper maintenance procedures, technical discussions, and resolve problems. Attends customer care meetings with customers to review the performance of the systems or equipment and necessary corrective actions to reduce breakdowns, improve the system performance, or upgrade of system or equipment or resolve customer complaints. Prepare business plans for Customer care including budgeting, forecasting, resource and training planning based on the annual goals defined in the budget. Maintains cordial and diplomatic relationship with principals, manufacturers, distributors, customers, clients suppliers, internal staff and others outside the organisation. Requirements: Minimum with degree education in engineering or higher qualification or equivalent in years of similar experience. Min. 5 years of relevant experience in similar capacity (leadership role), preferably in (Healthcare) logistics & supply chain business. Excellent interpersonal and communication skills. Pleasant disposition with confidence in dealing with people at different levels, including senior management. Results-oriented. Contact Person: Ong, Jaremy - Reg.No:R1876766 (jaremy.ong@gmprecruit.com) 

 



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