PASSION OF BEING NO.1 IN THE MINDS OF OUR CLIENTS

“To disrupt the traditional consulting model, we re-innovated the Business Technology Consulting model, using our Value Innovation. Our Clients find in us an alternative that allows them transparency & flexibility in execution which delivers great value at optimal cost.”

Customer Service Officer (Banking)


Job Description

Job Summary: 
Are you bubbly and cheerful? Do you love talking to people? Then we need YOU! . We are looking for someone who is 100% customer-oriented and filled with positive energy to join us as a Customer Service Office for a Contact Centre.

Mandatory Skill-set :
  • At least Diploma in any discipline;
  • At least 6 months' experience in Sales/Customer Service/Contact Centre/Call Centre;
  • Possess strong customer service orientation and proven excellent customer service skills with demonstrated ability to interpret customer needs correctly;
  • Demonstrate creative problem solving and negotiation skills;
  • Identify and assess customers’ needs to achieve satisfaction;
  • Effective interpersonal skills. Able to relate well to people at all levels.
Desired Skill-set:
  • Previous Banking or Insurance Industry experience is added advantage
Responsibilities:
  • Responsible for delivering personalized service to customers on banking products and services enquiries;
  • Solicit customer feedback and identity problems to improve services;
  • Identify cross sell opportunities during customer interaction;
  • Respond and follow up promptly to customer enquiries;
  • Should be able to commit to a 5-day work week, with rotating shifts.

Should you be interested in this career opportunity, please send in your updated resume to apply@sciente.com at the earliest.

When you apply, you voluntarily consent to the disclosure, collection and use of your personal data for employment/recruitment and related purposes in accordance with the SCIENTE Group Privacy Policy, a copy of which is published at SCIENTE’s website (https://www.sciente.com/privacy-policy).

Key Skill(S)
Call Center,Voice Process,Customer Support Officer,Banking,Finance

Company Name

Sciente Consulting Pte. Ltd.

Industry

Banking/Accounting/Financial Services

Function

Customer Service/Call Centre/BPO

Role

Customer Service Executive

Education

Ref Code

(JD#6746)

Posted On

1st Mar 2021

About Sciente Consulting
 
We are a team of self-driven consultants with dreams, uncompromising values and a purpose.

At Sciente Consulting, we have been working with large global multinational companies within banking, financial services and insurance industries to address their business and technology integration challenges.

With continued growth of over 10 years, we are led by diverse, passionate, professional and ethical leaders from IT industry with deep industry domain knowledge.

Every member of the team has an excellent track record in making a difference in the industry within a high performance environment. Our passion is to keep building a high performance & purposeful organisation with a difference. Doing the right things based on our core values, we are absolutely committed to deliver more than the commitment and faster than expected. Therefore, we make a real impact to our clients’ businesses and to make a difference to the community we live in.

Most importantly, the successful and profit making business sponsors social innovations and community services to achieve an objective and a purpose which are much larger than business.

To know more, please visit www.scienteconsulting.com


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