Send me more jobs like this

Customer Service Officer - Customer Contact Centre (15-20k+Bonus)

Keywords / Skills : Customer Service Officer - Customer Contact Centre (15-20k+Bonus)

1 - 2 years
Posted: 2019-09-05

Industry
Recruitment/Staffing/RPO
Function
Customer Service/Call Centre/BPO
Role
Customer Service Executive
Posted On
5th Sep 2019
Job Ref code
100003007365185
Job Description
Job Description :

Job Responsibilities
  • Respond to customer enquiries and requests on Individual Financial Products via phone and email
  • Ensure accuracy and compliance of all requests to be completed within the preset time limits and up to good quality standards
  • Resolve complex complaints arising from work
  • Cooperate with team members and others to achieve desired results and support business needs

Experience & Qualifications
  • At least 1-2 years' call center experience in insurance/ Banking industry
  • DSE / diploma or above holder in any discipline
  • Passed IIQE paper 1 & 3 will be an advantage

Knowledge / Skills
  • Excellent service attitude and follow through on commitments to customers
  • Good command of English and Chinese, both spoken and written
  • Mature, patient, pleasant personality and good telephone manner
  • Quick learner with strong analytical and problem-solving skills
  • Strong self-initiative, flexible, responsible and able to work under pressure
  • Familiar with Word, Excel and Chinese word processing
  • Knowledge of Individual Financial/Insurance is a definite asset

Benfits
  • 5 days work week
  • 14 days AL with 1 day Birthday Leave
  • Dental and Medical Coverage
  • Discretionary Bonus
  • Stable and Dynamic Working Environment
  • Good Career Prospect


Click "ApplyNow" to apply for this position or send your resume with expected salary to
All information collected will be kept in strict confidence and will be used for recruitment purpose only.

Similar Jobs
View All Similar Jobs


Walkin for you