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Customer Service Officer - Customer Contact Centre (15-20k+Bonus)

Keywords / Skills : Customer Service Officer - Customer Contact Centre (15-20k+Bonus)

1 - 2 years
Posted: 2019-09-05

Customer Service/Call Centre/BPO
Customer Service Executive
Posted On
5th Sep 2019
Job Ref code
Job Description
Job Description :

Job Responsibilities
  • Respond to customer enquiries and requests on Individual Financial Products via phone and email
  • Ensure accuracy and compliance of all requests to be completed within the preset time limits and up to good quality standards
  • Resolve complex complaints arising from work
  • Cooperate with team members and others to achieve desired results and support business needs

Experience & Qualifications
  • At least 1-2 years' call center experience in insurance/ Banking industry
  • DSE / diploma or above holder in any discipline
  • Passed IIQE paper 1 & 3 will be an advantage

Knowledge / Skills
  • Excellent service attitude and follow through on commitments to customers
  • Good command of English and Chinese, both spoken and written
  • Mature, patient, pleasant personality and good telephone manner
  • Quick learner with strong analytical and problem-solving skills
  • Strong self-initiative, flexible, responsible and able to work under pressure
  • Familiar with Word, Excel and Chinese word processing
  • Knowledge of Individual Financial/Insurance is a definite asset

  • 5 days work week
  • 14 days AL with 1 day Birthday Leave
  • Dental and Medical Coverage
  • Discretionary Bonus
  • Stable and Dynamic Working Environment
  • Good Career Prospect

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