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Customer Service Officer (Near MRT / 5 Days Work / Office Hours / Up to $2,300)
Sorry, This job is expired.
Customer Service Officer (Near MRT / 5 Days Work / Office Hours / Up to 2,300)
Dynamic Human Capital Pte Ltd
Keywords / Skills :
Customer Service Officer (Near MRT / 5 Days Work / Office Hours / Up to $2, 300)
Singapore
Posted:
2019-09-29
All Jobs by this Recruiter
Industry
Recruitment/Staffing/RPO
Function
IT
Role
Software Engineer/Programmer
Posted On
29th Sep 2019
Job Ref code
7546955
Job Description
Job Description :
Telecommunication Sector
1 Year Contract (Convertible to Permanent)
5 Days Work / Office Hours
Near MRT
Up to $2,300
Attractive benefits and bonuses
Job Responsibilities
Attend to hotline calls on products and services
Attend to customer queries, service requests, complaints and concerns from other sources
Follow up to provide solutions or recommendations
Follow up on service termination requests
Provide back-end support for applications processing
Assist in handling customers at front counter, when necessary
On standby duty rotation to handle urgent calls after office hours
Generate monthly reports
Other ad-hoc duties as assigned
Requirements
Diploma / Higher Nitec
Ability to multi-task and customer service oriented
Preferably with minimum 1 year customer service experience. However, candidate without prior working experience but have the right aptitude will be considered.
Experience in managing social media platforms is an advantage
HOW TO APPLY:
We would like to invite interested applicants to email detailed resume in MS Word format to:
We regret to inform that only shortlisted candidates will be notified. All applications will be treated with the strictest confidence.
Yap Ho Jin, Crystal
Registration ID: R1987169
EA License: 12C6253
Key Skill(s)
Customer Service Officer (Near MRT / 5 Days Work / Office Hours / Up to $2
300)
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About Company
Connecting talents . Driving dreamsDynamic Human Capital connects talents to earnest employers who are serious about taking steps to grow together. Working closely with esteemed organizations, we unearth potential gems for each clients recruitment needs.What we doOur experience and specialization take us through scores of potential human resources that could be that instrumental player in your organization. As strategic advisors, our goal is to suss out the right personnel to be the right fit in diverse industries.We pride ourselves with a seamless approach to facilitate the pursuit of individuals who are serious about their career.
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Additional Comments
$job_href->{'title'}
Exp.:
0 - 2 yrs
Walkin Date:
04 May
Walkin Venue:
Bhopal
Job Details :
Experience :
2 - 6 years
Job Location :
Mumbai
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints. Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Policy Servicing:-
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check Follow up with HUB for policy issuance of pending cases
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