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Customer Service Officer - Night Riders, Customer Centre, Technology and Operations

Keywords / Skills : Customer Service Officer - Night Riders, Customer Centre, Technology and Operations

Posted: 2018-07-11

Industry
Banking/ Financial Services
Function
Customer Service/ Call Centre/ BPO
Role
Customer Service Executive
Posted On
11th Jul 2018
Job Ref code
69230526
Job Description
Business Function
Group Technology and Operations (T&O) enables and empowers the bank with an efficient, nimble and resilient infrastructure through a strategic focus on productivity, quality & control, technology, people capability and innovation. In Group T&O, we manage the majority of the Bank's operational processes and inspire to delight our business partners through our multiple banking delivery channels.
Role Overview
To provide one-stop customer service for across all channels of communications and to cross sell bank’s products and services through these means whenever the opportunity arises
Responsibilities
  • To consistently meet the Customer Centre targets set (KPIs) without compromising quality of service delivery
  • To ensure accuracy and compliant for all customers’ requests
  • To successfully cross-sell the Bank’s products and services
  • To adhere to professional standards of behaviour & conduct in dealing with customers & fellow CSOs.
  • Flexibility in work deployment when business needs arise
  • Support and protect the DBS brand by creating positive discussions in the social media community and to ensure message consistency across the different online platforms

Requirements
  • A degree or diploma, experience in a Contact Centre or banking industry is preferred
  • Good listening skills
  • Constantly thinking out of the box solution to assist customer and making banking joyful
  • Patient, calm and passionate in championing service excellence
  • Ability to multi-task
  • Meticulous and resourceful
  • Good communication skills in both written and verbal communication
  • Proficient in MS Office especially in Microsoft Word, Excel

Apply Now 
We offer a competitive salary and benefits package and the professional advantages of a dynamic environment that supports your development and recognises your achievements.

About Company

DBS is a leading financial services group in Asia, with over 280 branches across 18 markets. Headquartered and listed in Singapore, DBS has a growing presence in the three key Asian axes of growth: Greater China, Southeast Asia and South Asia. The bank's capital position, as well as "AA-" and "Aa1" credit ratings, is among the highest in Asia-Pacific. DBS has been recognised for its leadership in the region, having been named “Asia's Best Bank” by The Banker, a member of the Financial Times group, and “Best Bank in Asia-Pacific” by Global Finance. The bank has also been named “Safest Bank in Asia” by Global Finance for seven consecutive years from 2009 to 2015.
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