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Customer Service Officer (Office Hours at Bukit Batok)

1 - 4 years
Posted: 2019-11-07

Industry
Recruitment/Staffing/RPO
Function
IT
Role
Customer Service Executive
Posted On
7th Nov 2019
Job Ref code
customerserviceoffic
erofficehoursatbukit
batok18267
Job Description
Job Description :

**Our Client is an established company in Singapore, who is seeking to recruit Customer Service Officers.
Customer Service Officer (Office Hours at Bukit Batok)
Job Responsibilities
  • Provide quality customer service to customers either by telephone or electronically
  • Respond and follow up promptly to customer enquiries
  • Obtain and evaluate all relevant information to handle enquiries and complaints
  • Process orders, forms, applications and requests
  • Record details of enquiries and customer interactions including actions taken
  • Work effectively with a variety of situations, individual and groups
  • Demonstrate effective telephone techniques that meet Quality Assurance standards

Job Requirements:
  • GCE O Level and above
  • Computer literacy (E-mail & MS applications)
  • Strong team player
  • Self-driven individual with a positive attitude
  • Customer-oriented with good interpersonal and communication skills (oral and written)
  • Pleasant disposition and personality
  • Highly adaptable to a fast-paced and dynamic environment
  • Problem analysis and problem-solving skills

JJ Consulting Services
EA Licence No.: 12C6207
Experience:
  • call center: 1 year (Preferred)
  • Customer Service: 1 year (Preferred)

Location:
  • Singapore (Required)


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