Job Title: customer service representative
Job Summary
Company
Collabera Technologies Private Limited Inc
Location
Singapore
Job Category:
Customer Service/Call Centre/BPO
Years of Experience
1 - 5 years

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Job Description

  • • Possess positive attitude and customer-oriented mindset

    • Fluent in English and mother-tongue language (Mandarin, Bahasa/Malay or Tamil) for both spoken and written to communicate with working associates and clients

    • Attentive, resourceful, & proactive to handle problems and achieve customer satisfaction

    • Adept at handling multiple tasks simultaneously in a fast-paced environment

    • Passion in helping the team members to reach the higher goal

    • Proven good CSAT or KSAT past records

    • Passion in helping client and their customers during escalation at all times

    • Must complete all required client’s and continual education training modules

    • Knowledge and/or experience with Microsoft Outlook, IE, type 35 WPM, Proficient with MS Office
About Us
With an expanded footprint spanning 3 continents, we offer clients the ability to leverage our Global Talent Management to gain access to the best IT resources regardless of where they are. All Collabera locations are positioned to provide innovative solutions to our clients, helping them achieve cost efficiencies through industry best practices and our world-class recruiting engine.

Collabera services Fortune 500 and mid-size clients globally through a network of over 40 locations in North America, Europe and APAC. These locations include sales offices, regional centers and proximity delivery centers.

Collabera’s Philippines operations started in 2011 and is experiencing tremendous growth. We currently have 2 office locations and over 2500 consultants in the country. As the Philippines is considered a top location for BPO (voice) services, Collabera Philippines has established a world-class customer service competency center specifically for the BPO and Call Center domain.